Title: Use Cases

URL: https://www.infobip.com/voice/use-cases

# Voice use cases

Learn how you can apply Voice to your customer journey to offer amplified experiences.

[ Try for free ](/signup?signup_source=InfobipProductPageMoments)

[ Contact an expert ](/contact)

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## Voice-based priority alerts

Personalize important Voice messages to gauge attention, reduce churn, improve loyalty and engage more customers.

- Promotional messages
- Welcome messages
- Emergency alerts
- Platform network status
- Sales Inquiry
- Location notification

Implement with Voice Message API, Broadcast, IVR API or Flows.
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## Automated support

Provide voice assistance and reduce queues and waiting times. Route calls to the caller’s desired destination.

- Automated routing for call centers
- Call dispatch

Implement with IVR API or Flows.
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## Insights, reviews, and feedback

Collect rich verbal feedback from customers and get contextualized insights over Voice.

- Market research
- Polls and voting
- Focus groups
- Customer service
- Employee feedback
- NPS survey

Implement with IVR API or Flows.
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## Voice authentication and OTP

Mitigate security threats from fraudsters by sending authentication messages over Voice.

## Account recovery and identity verification

Verify user identity over Voice to recover accounts. Customers receive an automated call from a security prompt and can enter a pin via their keypad or get an audible pin which they use on another application to log into their account.

## New user registration

During onboarding or registration, use Voice calls to authenticate user identity and ensure smoother conversions and secure account setup.

## Voice two-factor authentication

As an alternative to 2FA through SMS, send one-time pins or passwords over Voice and ensure end-users get their security messages faster in urgent situations.

[ Explore Voice OTP ](/voice/otp)

## Number Masking

Ensure two-way calls are anonymized and user data stays private with Number Masking. Connect individuals over a Voice call and safeguard their personal numbers with our Number Masking API, Click-to-Call API or through Calls API.

[ Discover Number masking ](/voice/number-masking)

## Orchestrate engaging Voice interactions without coding

Connect with customers anywhere in the world. Use local numbers, offer convenience and seamless experiences to quickly build Voice scenarios without any coding experience.

##  Cloud contact center

 Offer customers human-to-human interactions with Voice. Live agents can have a full view of past interactions and offer better customer support over Voice.
[](/email/use-cases)

[ Explore our cloud contact center ](/agentos/cloud-contact-center-platform)

##  Customer engagement solution

 Create event or behavior triggered workflows with Voice and keep your customers up-to-date on security alerts or messages.
[](/email/use-cases)

[ Explore our customer engagement solution ](/agentos/customer-engagement-platform)

## Explore how you can unlock your omnichannel messaging potential

Read more on insights, industry trends, and the latest product updates.

##  Start building your unique Voice solution today

 Create voice assistant use cases with customizable APIs.
[](/contact)

 [ Try for free ](/signup?signup_source=InfobipProductPageVoice)[ Contact an expert ](/contact) 









 ![](https://cdn-web.infobip.com/uploads/2025/01/infobip-man-portrait.jpg)