Title: Voice
URL: https://www.infobip.com/voice
# Enhance every call with Infobip Voice
Don’t just connect—engage. Infobip Voice helps you create trust and deliver impactful experiences with every call.
[ Try for free ](/signup?signup_source=InfobipProductPageVoice)
[ Contact the expert ](/contact)
## Powering global voice communication
## +100 bn
minutes processed annually
## 195
countries covered for voice
## 300
voice connections globally
## 49
states covered for CLEC license
## 3.5K
voice customers globally
## 98%
US coverage on our network
#### The world’s most comprehensive direct connection network
Expand your reach with Infobip Voice’s unrivalled global connectivity, built to excel even in hard-to-reach or highly regulated markets—so you can connect with existing customers worldwide and effortlessly enter new ones.
#### Compliance
Deliver secure, high-quality calls with our low-latency, redundant network—built for compliance with FCC STIR/SHAKEN and GDPR standards.
With CNAM and Branded Calling, enhance trust and stay connected, compliant, and protected.
## Stay connected with flexible, cost-effective cloud-based SIP trunking
Operate globally with cost-effective, cloud-based SIP trunking. Easily integrate with your contact center solution using BYOC, scale as needed and connect local numbers in multiple countries directly to your PBX system—seamlessly and reliably.
[ Explore SIP trunking ](/voice/sip-trunking)
## Enhance customer journeys with voice solutions
CUSTOMER SUPPORT
## Enhance customer support with seamless communication
Our Voice APIs make it easy to support your customers in the moments they need you—so you can handle the most important conversations with care and confidence.
[ Omnilink case study ](/customer/omnilink)
ONE-TIME PASSWORD
## Secure authentication with one-time passwords
Deliver one-time PINs (OTPs) through a voice message that’s read aloud when the call is answered. This ensures security, accessibility, and flexibility—perfect for users who need a reliable alternative to SMS.
[ Voice OTP ](/voice/otp)
VOICE NOTIFICATION
## Deliver critical updates with voice notifications
Ensure timely delivery of urgent alerts through voice calls, cutting through notification fatigue. Reach customers when it matters most, whether for appointment reminders, delivery updates, or emergency alerts.
[ Voice Message API ](/docs/api/channels/voice/voice-message)
NUMBER MASKING
## Protect privacy with number masking
Keep communications secure and anonymous in logistics and real-time delivery. A delivery driver can call a customer about a drop-off, or a ride-share driver can coordinate a pickup, all without exposing personal phone numbers—ensuring privacy, compliance, and trust.
[ Uber case study ](/news/infobip-enhances-security-and-privacy-for-uber-riders-and-drivers)
## Embed pre-made Voice scenarios
Launch low-code Voice scenarios and get to market faster.
## Grab the attention of users with automated voice calls.
Play audio messages directly to end users on mobile or landline phones and choose from single, multiple or advanced voice messages API to send to various destinations.
- Pre-recorded audio files
- Text-to-speech features
- Over 100 languages
[ Explore Voice Message API ](/docs/api/channels/voice/voice-message)
## Efficiently route inbound or outbound calls
Allow customers to access self-serve IVR menus over Voice to speed up time to resolution and reach the person, department or information they need efficiently.
- Recorded calls
- Efficient call routing
- Personalization options
[ Explore IVR ](/voice/ivr)
## Offer easy access to customer service on your app or website
Embed Voice capabilities into your app or website and easily connect two phone numbers to start a conversation using a single API.
- Keep all numbers private
- Detailed call reporting via API Delivery Reports
- Integrate pre-made or create your own scenario
[ Explore APIs ](/docs/api/channels/voice/click-to-call)
## Enhance user safety with calls that anonymize genuine phone numbers
Replace a user’s actual number with a virtual one and enable safe two-way calling while preventing data leaks.
- Record calls
- Customize audio announcements played to callers
- Allow DTMF interactions
[ Explore Number Masking ](/voice/number-masking)
## Improve user experience with live calls over the web
WebRTC lets you embed real-time voice (and video) calling directly into your website or mobile app—no downloads or plug-ins needed. With Infobip’s WebRTC SDK, developers can easily add calling features to deliver seamless, in-app experiences.
- In-app voice calling for web and mobile
- No need for phone numbers or switching channels
- Secure, low-latency communication
[ Explore WebRTC API ](/docs/voice-and-video/webrtc)
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## Build your very own call scenarios with Voice API
Craft inbound and outbound call scenarios with our fully customizable API and gain total control and visibility when creating the perfect Voice solution.
- 60+ granular APIs
- 50 events
- 100 languages available
- 24/7 integration support
[ Explore docs ](/docs/voice-and-video)
## Start voice calls in seconds by just sharing a link
Call Link lets you instantly create a shareable link that starts a voice call—no app or account required. Just click the link to connect, making it perfect for one-time or urgent conversations.
- No app installation or sign-in needed
- Easy to share via email, SMS, or chat
- Ideal for quick customer callbacks or remote support
[ Explore Call Link ](/video/call-link)
## Build and fine-tune a voice experience that fits your customers
## Recording
Record voice conversations with end users and save them for future reference or training purposes.
## Answering machine detection
Automatically detect when an answering machine picks up a voice call to avoid paying for interactions that did not reach a customer.
## TTS and STT
Automatically convert text to speech and voice to text to power alerts, support, and self-service in 100+ languages.
## Conferencing
Add multiple people to a voice call easily and ensure all parties are involved in the right conversations.
## Media streaming
Stream audio from any call to external systems using WebSocket and enable audio filtering or NLP processing of your calls.
## Voice Solutions for Every Channel
## WhatsApp Business Calling
Let customers reach you with a tap—directly through WhatsApp.
Provide trusted, verified voice support that builds confidence and keeps conversations in one place. No switching channels, no extra setup—just seamless, secure calling.
[ Contact us ](/contact)
[ Explore ](/blog/whatsapp-business-calling-api-guide)
## Viber Business Calls
Enable Viber users to call you through the app with a single click.
Deliver super convenient conversational support with zero setup fee, in-app calling, minimal friction and without switching channels.
[ Contact us ](/contact)
[ Explore ](/viber-business/calls)
## AI customer engagement solution
Create event or behavior-triggered workflows with Voice and keep your customers up to date on security alerts or messages.
[ Explore Customer engagement ](/agentos/customer-engagement-platform)
## AI cloud contact center
With Voice, customers can interact human-to-human. Live agents can see past interactions in full and offer better customer support.
[ Explore Cloud contact center ](/agentos/cloud-contact-center-platform)
## Start building your unique Voice solution today
[ Try for free ](/signup?signup_source=InfobipProductPageVoice)[ Contact us ](/contact)
