Title: Call Link URL: https://www.infobip.com/video/call-link # Initiate video interactions with a single URL Go beyond type-based conversations. Enable video calling over a weblink and provide frictionless customer service that exceeds expectations. Built on Infobip WebRTC. [ Contact an expert ](/contact) ## Exceed customer service expectations with video interactions Compose collaborative customer engagement your way across mobile and desktop applications. ## 63% Of customers want Video support Source: Infobip Telco CX survey ## 70% Of customers expect fast query resolution Source: Kantar ## 93% Of consumers say Video plays a role in conversion Source: Google #### Achieve faster query resolution with video support Allow agents to resolve advanced queries via instant face-to-face or audio calls by simply generating a unique Call Link. Send the link to customers on the channel they prefer. Connect in a personalized session browser that reflects your brand identity. Include your logo, imagery, and graphics so users can easily identify and trust the call. [ Try for free ](/signup) ## Utilize face-to-face engagement to boost your customer service solution ## Quickly troubleshoot issues Avoid prolonged text-based query resolution and quickly identify the issue at hand by interacting over a video call. ## Faster time to resolution Live video allows for faster issue diagnosis, and more comprehensive problem solving to resolve complex queries sooner. ## Reduce wait times Efficiently handle and solve advanced queries through video and reduce the queue for other users. ## Increase customer satisfaction Exceed customer expectations and reduce their effort in resolving issues conveniently – reliably ensuring they remain loyal advocates. ## Reduce costs Reduce costly engineer callouts. Remotely handle requests requiring straightforward visual inspections to diagnose faults. ## Enhance face-to-face interactions with Video features A wide range of features will help you bring your Video experience to the next level. Offer the best quality of Video interactions and improve customer experiences. ## Provide real-time technical support Agents can remotely diagnose and resolve complex issues instantly over a video call. - Faulty electronics diagnosis - Technical telco issue resolution - Utility issue resolution ## Offer support with reports and submissions Live agents can provide end-users with directions when submitting reports and readings, allowing them to bypass dispatch engineers. - Meter readings - Maintenance reporting ## Simplify claims and inspections Provide remote inspections over video calls and allow agents to verify evidence for claims, evaluate damage, and inspect items. - Evidence of delivery - Proof for insurance claims - Evidence of damaged items ## Offer two-way or multiparty consultations Engage customers in in-depth conversations with industry professionals while keeping their identity anonymous. - Personal finance consultations - Virtual healthcare consultations - Coaching and education ## Build sales relationships and close deals Use virtual face-to-face engagement to help nurture relationships, close deals and even boost retail sales. - Sales presentations and demos - Customer retention calls - Shopping assistance ## Offer virtual walk-throughs Use video calls to display real-estate listings and walkthroughs without needing to be physically present. - Venue inspection - Real-estate listing and homestay tour - Onsite and field inspections ## Discover extensive video Call Link features With added features, you can heighten customer retention with fast issue resolution through live video calls from a simple, sharable URL. ## Encrypted calls Each session is protected with SHA 256-bit encryption, mitigating interceptions. ## Configurable calls Based on end-user situations, choose the most appropriate session type, such as video-only for visual inspections or audio calls. ## Predefined destination Set the destination of a call from the moment a Call Link is created. Choose from a phone number, WebRTC user, an agent on Infobip Conversations or Rooms. ## Adjustable validity periods Determine call link validity window so end users can participate on their own schedule, don’t join session early and can’t access them once they have expired. ## Customizable name displays Offer better privacy protection and trustworthiness to your interactions. Overwrite how participants are displayed in the Call Link UI to ensure no sensitive data, such as phone numbers or agent names are exposed to end users. ## HD Video quality Dependent on device type, offer customers high quality video calls to make customer service as smooth as possible. ## Audio and Video effects Mute on start, background blurring and noise reduction improve the quality of your video or audio call so that issues can be promptly resolved. ## Screensharing and camera view Allow your agents and end-users to share their screens as well as utilizing front and back cameras on certain devices to provide a well-rounded virtual experience. ``` code goes here ``` ## Create and deploy Call Links via API Create and manage Call Link configurations as well as the creation of Call Link URLs from within your own business application using simple to understand API methods. - Native JS - iOS - Android SDKs [ Explore API docs ](/docs/api) #### Generate a Call Link with our cloud contact center With Conversations API, you can embed Call Links to instantly create unique URLs to share with customers. Agents can manage multiple conversations across channels and offer face-to-face interactions when necessary. [ Explore conversations API ](/docs/conversations-api) ## Harness over 15 years of experience with the world’s best connected platform ## Low latency network Reliable stability backed by 40+ dedicated data centers for friction-free sessions. ## 900+ direct operator connections Facilitate reliable messaging and use cases anywhere in the world. ## Always-on support Customer service and integration support is available 24/7 all year round. ## Ready to elevate customer service with contextualized customer support? [](/contact) [ Try for free ](/signup)[ Contact an expert ](/contact)