Title: Use cases

URL: https://www.infobip.com/viber-business/use-cases

# Viber use cases

Learn how Viber can help you optimize your communication and provide a better customer experience.

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## Win new customers and make a great first impression

<tabs>
<tab label="Lead generation">
## Automate lead generation

Deploy chatbots that operate 24/7 to generate quality leads at scale.

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</tab>
<tab label="Shopping assistant">
## Provide personal support from agents or chatbots

Be available to make personalized suggestions, answer product questions, and share product catalogues in chat to provide a memorable shopping experience.

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</tab>
<tab label="Product catalogues">
## Display product catalogues in chat

Help customers find exactly what they are looking for by sending product catalogs directly in chat when they have a query.

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</tab>
<tab label="App adoption">
## Prompt users to download your brand’s app

Increase app adoption with promotions and enticements to start using it.

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</tab>
</tabs>

## Grow your business and make the most of every interaction

<tabs>
<tab label="Offers and promotions">
## Personalize offers and promotions

Increase conversion rates with personalized offers and promotions on Viber.

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</tab>
<tab label="Notifications">
## Send transaction and service notifications

Ensure that customers always receive important information when they need it, on the channel they use the most.

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</tab>
<tab label="Onboarding">
## Welcome customers and offer on-boarding tutorials

Make sure your customers get the best first impression of your brand and service with welcome messages and all the support they need to get started.

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</tab>
<tab label="Applications and sign-ups">
## Streamline service applications

Make the sign-up process as easy as possible by guiding applicants through the steps on Viber, leading to significantly reduced drop offs.

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</tab>
<tab label="Item back in stock">
## Send back in stock notifications

Leverage the speed and reliability of Viber to let customers know a soon as products they are interested in are available to purchase again.

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</tab>
</tabs>

## Maximize customer satisfaction and reduce churn with a memorable s

<tabs>
<tab label="Renewals">
## Offer contract and membership renewal

Reduce customer churn with personalized communication and enticements to renew ahead of key dates.

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</tab>
<tab label="Chatbot support">
## Provide automated chatbot support

Ensure that customers can get instant answers to queries 24/7 by deploying Viber chatbots.

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</tab>
<tab label="Conversational customer support">
## Enable personalized agent support

Your agents will provide excellent customer service by providing a conversational and contextual support on Viber.

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</tab>
<tab label="Reward loyalty">
## Run retention and loyalty campaigns

Reward loyal customers and encourage repeat business with personalized Viber marketing campaigns.

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</tab>
<tab label="Customer feedback">
## Collect feedback and reviews

Provide customers with a simple way to provide feedback and encourage them to review your products and services on third-party pages.

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</tab>
</tabs>

#### Ready to start using Viber for Business?

Get in touch with us today to find out how Viber can help strengthen your communication stack and drive better business results.

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##  Add Viber for Business to your communication strategy

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