Title: Viber Business Messages

URL: https://www.infobip.com/viber-business/messages

# Get creative with Viber Business Messages’ unique features

From rich media options to conversational interactions, create memorable customer journeys that convert.

[ Try for free ](/signup?signup_source=InfobipProductPageViber)

[ Contact an expert ](/contact)

## A single channel for all your messaging use cases

Consistent and easy-to-manage brand interactions for transactional, promotional, and conversational messaging. All message types are displayed in the same thread for easy access to all interaction history.

<tabs>
<tab label="Rich media capabilities">
## Rich media capabilities

Create unique customer experiences with the ability to exchange multiple file types and rich content, including images and video, for powerful calls-to-action.
</tab>
<tab label="Conversational interaction">
## Conversational interaction

Enable real-time conversations between customers and agents, enhanced by rich media including images, files, videos, and useful interactive buttons.
</tab>
<tab label="Business inbox">
## Business inbox

Have your messages delivered to a dedicated, pinned-to-top space that admits messages from verified business accounts only. A safe and trustworthy channel for all commercial interactions, accessible directly from the usual chat screen.
</tab>
<tab label="User-initiated conversations">
## User-initiated conversations

Potential and existing customers can search for a brand’s verified Commercial Account via Viber’s main search feature – and can forward the brand’s Viber account to other users.
</tab>
<tab label="Commercial account">
## Commercial account

Create a verified business profile that includes key information such as a brand’s website, physical address, and contact information – all in one place. Show potential customers that you are a verified and trusted business with a blue tick.
</tab>
<tab label="Fall-back options">
## Fall-back options

Benefit from the flexibility of multiple fallback options to ensure your messages always reach customers – including SMS, Voice, or email. All managed from a single platform interface.
</tab>
<tab label="Choice of implementation">
## Choice of implementation

Use a simple unified code-free interface, or for businesses with development resources build your own engagement solution with the Conversations API and Viber Business Messages API.
</tab>
</tabs>

## Flexible implementation options

Conversations 

##  Cloud contact center

 Offer customers human-to-human interactions with Viber on Conversations. Live agents can have a full view of past interactions and offer better customer support over Viber.
[](/viber-business/messages)

[ Explore Conversations ](/conversations)

Moments 

##  Customer engagement platform

 Bring creativity and flair to your campaigns with Viber’s interactive, mobile-friendly features. With rich automation and personalization features, it’s easy to reach and engage customers.
[](/viber-business/messages)

[ Explore Moments ](/moments)

Answers 

##  Chatbot building platform

 Build a chatbot to answer the most frequently asked questions directly on Viber, with the option to transfer to live agents without losing conversation history or context.
[](/viber-business/bots)

[ Explore Answers  ](/answers)

```
code goes here
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## For developers – try Viber Business Messages API

Build rich, cost effective, and scalable messaging solutions with the Viber Business Messages API.

[ Explore docs ](/docs/viber)

## Integrate and grow with the right apps

[ Check all integrations ](https://partners.infobip.com/exchange)

## Learn how top brands are using Viber Business Messages to drive sales and improve customer satisfaction

## Harness over 15 years of experience with the world’s best-connected platform.

With industry-leading expertise, you can deliver superb customer experience through our global network.

## 9,700+ global connections

And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.

## 75+ offices on 6 continents

Global experience and local presence provides best-in-class service and solutions.

## 40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

## Learn more about Viber for Business

##  Ready to start using Viber Business Messages?

 Get connected and start your Viber journey
[](/contact)

 [ Try for free ](/signup?signup_source=InfobipProductPageViber)[ Contact an expert ](/contact) 









 ![](https://cdn-web.infobip.com/uploads/2024/12/infobip-people-woman-texting-1.jpg)