Title: Upselling flight packages

URL: https://www.infobip.com/use-cases/upselling-flight-packages

# Upselling flight packages

Transform ordinary flights into extraordinary experiences with targeted flight package upsells delivered through convenient messaging channels.

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## The pain points:

- Many travelers are open to upgrading their flight experience, but traditional upselling methods often fail to reach the right customers at the right time.
- Pushy sales tactics can create a negative experience and discourage customers from considering upgrades.
- Upsell offers presented only at the time of booking may not capture the attention of travelers who are still considering their options or haven't finalized their travel plans.

## How upselling flight packages on messaging channels helps:

- Each out to travelers with personalized flight package upgrades at strategic points in their journey, such as after booking a flight or closer to their departure date
- Present upsell offers in an engaging and interactive way, using rich media, personalized recommendations, and compelling storytelling. Give a sneak peek into a luxurious upgrade to spark curiosity and desire.
- Clearly communicate the value and benefits of each upgrade, highlighting how it can enhance the traveler's experience. Explaining the difference between economy and first class helps customers make informed decisions.
- Make it easy for travelers to accept upsell offers with a few quick taps, providing a frictionless and convenient experience.

## The business benefit of upselling flight packages on messaging channels:

- **Increased revenue**: Generate additional revenue by effectively promoting and selling flight package upgrades.
- **Data-driven upselling**: Leverage customer data and insights to personalize upsell offers and target the right travelers with the most relevant upgrades.
- **Increased customer lifetime value**: By providing a premium travel experience through upselling, you can increase customer satisfaction and loyalty, leading to higher customer lifetime value.

## Discover more:

###  Start now.

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