Title: Send digital receipts

URL: https://www.infobip.com/use-cases/send-digital-receipts

# Send digital receipts

Deliver eco-friendly and easily accessible digital receipts (also known as e-receipts), streamlining record keeping for both customers and businesses. 

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## Pain points:

Higher paper costs

Inefficient record keeping

Environmental impact

Lost receipts

- Printing paper receipts can be expensive, adding up over time, especially for high-volume businesses.
- Traditional receipts contribute to paper waste and do not lead up to businesses ESG initiatives
- Paper receipts are easily misplaced, causing inconvenience for customers needing proof of purchase for returns or warranties.
- Managing paper receipts for bookkeeping and tax purposes can be cumbersome and time-consuming.

## How digital receipts work?

- Offer a faster checkout experience by eliminating the need to print receipts.
- Send e-receipts immediately after a purchase, providing instant confirmation and reducing customer inquiries.
- Customers can easily access and store e-receipts electronically, simplifying expense management and returns.

## Business benefits

- Cost savings: Reduce expenses associated with paper, ink, and receipt roll replacements.
- Environmentally friendly: Minimize paper waste and contribute to a more sustainable business practice
- Improved customer experience: Offer a convenient and secure way for customers to access receipts.
- Streamlined operations: Simplify record keeping for accounting and tax purposes.
- Enhanced brand image: Demonstrate your commitment to environmental responsibility and a modern business approach.
- Streamline transactions: By issuing digital receipts, you can streamline transactions, improve customer experience, and operate more efficiently while promoting a sustainable business model.

## Best practices for sending e-receipts/ digital receipts: 

- Clear and concise: Design digital receipts with a clear layout that is easy for customers to read and understand. Include all essential information like store name, date, purchase details, and contact information
- Multiple delivery options: Offer the option to receive e-receipts via email, text message or chat app catering to customer preferences. Ensure there is a failover channel in place.
- Easy access: Ensure digital receipts are easily accessible and downloadable for future reference.
- Mobile-friendly design: Optimize digital receipts for mobile viewing, as many customers access information on their smartphones.
- Opt-in for marketing: Obtain customer consent before sending marketing messages alongside e-receipts. Provide a clear way to unsubscribe from future promotions.
- Security: Prioritize data security by using secure channels to deliver digital receipts and protect customer information.

Available channels

Functions

Sales

Industry

eCommerce & retailTelcos  Healthcare

## Related use cases