Title: Telegram

URL: https://www.infobip.com/telegram

# Build secure chatbots with Telegram

Safely interact with customers with easy-to-build chatbots and fully encrypted messages.

[ Contact an expert ](/contact)

Users worldwide trust Telegram

Telegram offers businesses and customers a safer way to exchange messages, making it the most popular chat app in nine countries. .

 700 million

 monthly active users . 

 9 countries

 choose Telegram as their top chat app .

## Create meaningful messages on Telegram

Discover features that help your brand build better engagement on a secure channel.

#### Branded accounts

A branded Telegram account adds an extra layer of trust and security to your interactions and helps build better brand loyalty.

#### Customizable media

Telegram has a variety of media options, such as text messages, images, files, audio, and video.

#### Entry points

Chat links, QR codes, and in-app search let you invite customers to connect to your official Telegram account easily.

#### Looking for a digital transformation partner?

Get in touch with our experts to find out how our solutions can bring you better engagement across channels.

[ Contact an expert ](/contact)

## Automate and personalize interactions on Telegram

With a chatbot and a cloud contact center, you can offer customers faster support and personalized communication with live agents.

##  Cloud contact center

 Manage all your messages on any channel and add Telegram as a fallback. Access conversation history and engage with customers on a unified platform.

[ Explore our cloud contact center  ](/agentos/cloud-contact-center-platform)

##  Chatbot building platform

 Easily build a chatbot with drag-and-drop features - no coding required. Answer your customers’ most frequently asked questions directly on Telegram.

[ Explore our chatbot builder ](/agentos/chatbot-building-platform)

## Converse with customers at any stage

Interact with customers at any point in their journey and help guide them from lead to post-purchase.

<tabs>
<tab label="Retail">
#### Engage with customers to help them convert and offer smoother purchasing journeys on Telegram

Send notifications, reminders, and promotions - or offer support in an easy and convenient manner.

- Refund status
- Delivery information
- Opening hours and shop locations
- Back-in-stock reminders
- Cart abandonment reminders
</tab>
<tab label="Travel">
#### Be available for travel support at any point in the customer journey over Telegram

- Gate status
- Flight status
- Check-in details
- Accommodation recommendations
- Duty-free offers
</tab>
<tab label="Finance">
#### Answer customer inquiries quickly and safeguard banking information with Telegram

- Promotions
- Account balance
- Money transfers
- Appointment scheduling
- Credit card application
</tab>
</tabs>

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code goes here
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## Programmable Conversations API

Easily add Telegram to your communication mix through our cloud contact center solution with simple integration - and offer customers fast and secure messaging throughout their journey.

API

SDKs

Integrations

Essentials

[ Explore API documentation ](/docs/conversations-api)

## Design your own Telegram chatbot

Offer a full conversational experience with Answers,Conversations, and Telegram

[ Contact an expert ](/contact)