Title: TELCO
URL: https://www.infobip.com/telco-cx
# Supercharge your Telco customer experience
Build hyper-personalized customer journeys with omnichannel support, AI-driven insights, and customized real-time offerings at every touchpoint.
[ Try for free ](/signup?signup_source=InfobipProductPageMoments)
[ Contact an expert ](/contact)
## The numbers behind our success
Join the ranks of successful partners and clients driving engagement and support at every stage of the customer journey – because your success is our priority!
500m+
Telecom customers engaged with elevated CX
250+
Telecom customers & partners
37bn+
Monthly interactions
## Empower your customer engagement with conversational journeys that convert
Leverage diverse entry points such as QR codes, digital ads, or social media campaigns to attract users and guide them through a tailored conversational journey.
## Discovery
Build a powerful channel to capture leads, promote deals, showcase offerings, and engage customers throughout their journey.
## Buy and activate
Lead customers to buy or sign in, and provide instructions on registration, onboarding, order status, or SIM activation.
## Use
Enable customers to easily access billing information, balance checks, money transfers, or top-ups via self-service.
## Support
Enhance customer support by using chat or video calls with seamless bot-to-agent transfer. Deflect IVR calls to any channel for better CX and efficiency.
## Grow & retain
Boost customer value via conversational cross- and up-selling, prepaid-to-postpaid upgrades, loyalty rewards, and feedback gathering.
## Two teams.
One obsession.
Performance through innovation
[ Discover more ](/haas-f1-team-partnership)
A LEADER AGAIN
## 2026 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
[ Get the report ](/analyst-reports/gartner-magic-quadrant-cpaas)
## The Infobip Telco advantage
Transform your CX with one conversational platform
## Drive revenue growth
Use advanced data analytics and targeted messaging to promote relevant products or services to your existing customer base. This will result in effective cross-sell and up-sell strategies and increased revenues.
## Reduce customer service costs
Create a support chatbot on any messaging channel to automate responses to frequently asked questions, reducing the time, cost, and resources required for customer support agents.
## Maintain client base and reduce churn
Attract and retain customers with dynamic personalization and data-driven engagement to increase satisfaction and keep customers coming back for more.
## 24/7 personalized support
Keep your clients connected 24/7 and provide personalized support over their favorite channels.
## Streamline operations and workflows
Automate and streamline your communication processes, such as billing alerts, usage consumption and service updates. This efficiency minimizes the workload on customer support teams while enhancing the customer experience.
## Build customer loyalty
Create client stickiness by providing personalized conversational experiences resulting in increased customer lifetime value (CLV).
## From concept to reality: Explore our use cases in action
See how our solutions are fit for every use case across your business while enhancing efficiency, unlocking new revenue streams, and driving growth. our technologies.
## Attract and retain customers with personalized promotional messages
- Share product catalogs to showcase the latest deals and devices
- Reactivate inactive customers by sending promotional messages
- Increase retention with personalized recommendation
## Re-engage customers with timely, targeted reminders
- Send customers reminders to make a payment
- Warn customers when they are running low on data to avoid additional charges
- Nudge customers to checkout with cart abandonment notifications
- Offer a limited-time discount or promotional offer for users to complete their purchase
## Keep your customers informed with timely updates and notifications
- Send timely notifications: from booking and billing reminders to delivery and order status
- Collect post-purchase feedback and delivery satisfaction surveys
- Inform your customers about loyalty programs, special offers and benefits
## Elevate support with a smart AI Assistant
- Help customers with FAQs and general support inquiries
- Provide virtual technical support using video calls or an AI Assistant
- Assist customers with top-ups or selecting the most suitable packages (data, roaming, etc.)
#### Effortless integrations for a seamless conversational experience
With our wide range of integration options, you can seamlessly enhance your end-to-end digital customer journey using the systems you already have.
[ Explore Exchange for more integrations ](https://partners.infobip.com/exchange)
## Learn how top telcos are using our platform to transform their customer experience
## Accelerate Conversational Telco success with Infobip’s proven, trusted solutions
With our industry-leading expertise, we can help you deliver superb customer experiences across every channel.
37 billion+ monthly transactions
Achieve the highest delivery rates and scale your messages as you grow on our secure platform.
9,700+ global connections
Reach customers worldwide while staying compliant with local laws.
800+ direct operator connections
Facilitate reliable direct connections and use cases anywhere in the world.
75+ offices on 6 continents
Global experience and local presence provide best-in-class service and solutions.
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently.
100% compliant
Send compliant messages anywhere in the world and in line with local regulations
[  Infobip is named a Leader
Gartner Magic Quadrant for CPaaS 2024
](/analyst-reports/gartner-mq-cpaas-2024)
[  CpaaS Established Leader 2024
Juniper Leaderboard
](/analyst-reports/juniper-research-ranks-infobip-as-top-cpaas-vendor-for-second-year-running)
[  CpaaS Leader 2021, 2023
Omina Universe
](/analyst-reports/omdia-ranks-infobip-as-leader-for-cpaas-2023)
[  CPaaS leader
IDC MarketScape 2022
](/analyst-reports/infobip-cpaas-idc-marketscape-2023)
[  Best A2P SMS vendor 2018, 2019, 2020, 2022
Rocco
](/analyst-reports/rocco-research-infobip-recognised-as-leaders-in-a2p-sms-by-mnos)
## Build superior CX solutions across the entire telecom customer journey
Read more about how to boost customer engagement, prevent churns, implement AI-powered conversational chatbots, and get best-practice guides to help you s쳮d.
## Better telco customer experiences. Better business outcomes.
Drive cost efficiencies, reduce churn, and maximize your revenue streams with Infobip’s programmable cloud communications platform.
[ Try for free ](/signup?signup_source=InfobipProductPageWhatsApp)[ Contact an expert ](/contact)