Title: SMS Automation
URL: https://www.infobip.com/sms/automation
# SMS automation solutions: automated text messaging made easy
Reduce manual workload, improve customer engagement, and scale your messaging with Infobip’s automated SMS service.
[ Try for free ](/signup?signup_source=InfobipProductPageSMS)
[ See SMS pricing ](/sms/pricing)
## What is SMS automation and why should you use it?
SMS automation enables businesses to send timely, pre-scheduled, and event-triggered messages without manual effort.
Whether for customer notifications, marketing campaigns, or security alerts, automated SMS ensures that the right message reaches the right person at the right time.
## Types of automated text message services
Engage customers with smart, scalable messaging and explore different use cases for highest delivery rates.
### Promotional SMS
Use automated promotional SMS to engage customers with personalized offers, discounts, and flash sales at every stage of their journey.
[ Explore promotional SMS ](/sms/promotional-sms)
### SMS 2FA
Protect customer accounts with secure, real-time authentication using SMS-based two-factor authentication (2FA), and send OTP codes via SMS.
[ Explore SMS 2FA ](/sms/2fa)
### Transactional SMS
Set up automated SMS flows, like welcome text messages, order confirmations, updates, and more.
[ Explore transactional SMS ](/sms/transactional-sms)
### SMS reminders
Send urgent alerts, service updates, and time-sensitive information to customers via SMS, ensuring instant visibility.
[ Explore SMS reminders ](/sms/reminders)
### SMS notifications
Send urgent alerts, service updates, and time-sensitive information to customers via SMS, ensuring instant visibility.
[ Explore SMS notifications ](/sms/notifications)
### SMS marketing
Increase conversions with personalized, automated SMS marketing campaigns tailored to customer behavior and preferences.
[ Explore SMS marketing ](/sms/marketing)
## How to send automated SMS messages
Setting up SMS automation to send messages with Infobip’s platform is quick and efficient.
### Create an Infobip account
Sign up for an Infobip account to access our portal. This allows you to send messages on various channels, including SMS.
Tip: If you want to send SMS via API, signing up allows you to generate an API key that will be used to authenticate your requests.
[ More about account creation ](https://www.infobip.com/docs/essentials/getting-started/create-an-account)
### Integrate your system
Connect your system (CRM, ERP, etc.) with Infobip via API. This will allow you to track events and trigger messages based on them.
[ More about API authentication ](https://www.infobip.com/docs/essentials/api-essentials/api-authentication)
### Prepare your contact list
Compile a list of recipients for your campaign. You can use our AI customer data platform to manage customer profiles. For example, you can assign tags such as "AB CART" for those who have abandoned their carts.
Important: Ensure that you have obtained the necessary consent from each recipient on your list to comply with SMS regulations.
[ Explore People docs ](https://www.infobip.com/docs/people)
### Create your automation flow
Create a flow that starts with a real-time event trigger. For example, you can automatically add customers to the flow when they abandon their cart. You can set this up using our AI customer engagement solution.
Tip: You can also save your messages as templates.
[ See tutorial for abandoned cart reminders ](https://www.infobip.com/docs/tutorials/abandoned-cart-reminder-for-mobile-users)
### Compose your message
Write a personalized SMS message to engage customers. For example: "Hi [Name], you left items in your cart. Complete your purchase now and enjoy a special discount!"
Tip: You can also save messages as templates.
### Set up triggers and conditions
Set the trigger to send the SMS at a specific time, such as an hour after a cart was abandoned.
Tip: Include conditions to check if the customer has completed the purchase before sending additional reminders.
### Test your automation
Test your message flow to ensure the timing and content are correct. Verify that the flow triggers work as expected.
### Launch your automation
Activate your automated SMS flow. Monitor the process to ensure messages are being delivered and customers are re-engaging with their carts.
### Analyze and optimize
After running the automation, review metrics such as conversion rates and customer responses. Use this data to refine your message content or timing for better results in future campaigns.
## Flexible pricing models
Choose a pricing model that best suits your needs.
[ See SMS pricing ](/sms/pricing)
### Pay-as-you-go
Top up your account as you need with a flexible, pay-as-you-go model.
[ Sign up for free ](/signup?signup_source=InfobipProductPageSMS)
### Volume-based discounts
Want to send large amounts of SMS? Get a special offer for high volumes.
[ Contact us ](/contact)
## SMS automation solutions for every industry
### Finance
Reach, engage, and retain more clients with secure SMS alerts, transaction confirmations, and fraud prevention messaging.
[ Explore SMS for finance ](/sms/financial-services)
### eCommerce
Boost sales and enhance customer experience with targeted SMS campaigns, personalized promotions, and real-time order updates.
[ Explore SMS for eCommerce ](/sms/ecommerce)
### Enterprise
Engage more customers around the world using a scalable and globally compliant enterprise SMS solution, backed by high delivery rates and expert customer support.
[ Explore enterprise SMS ](/sms/enterprise)
### Telecoms
Enhance your telecom services with reliable SMS solutions that ensure seamless communication, customer engagement, and operational efficiency.
[ Explore SMS for telcos ](/sms/telecoms)
### Real estate
Streamline your real estate operations with automated SMS alerts for property listings, appointment reminders, and client follow-ups, making communication effortless.
[ Explore SMS for real estate ](/sms/real-estate)
### Travel and hospitality
Elevate guest experiences and improve operational efficiency with SMS booking confirmations, personalized offers, and real-time customer support.
[ Explore SMS for hospitality ](/sms/hotels-and-hospitality)
## Reasons to use an automated texting service
SMS automation saves time, improves engagement, and enhances operational efficiency. Here’s why businesses rely on it:
### Time-saving efficiency
Reduce manual workload with automated messaging.
### Higher engagement rates
SMS has an open rate of 98%, ensuring your message is seen.
### Personalization and segmentation
Deliver targeted messages based on customer behavior.
### Scalability
Automate high-volume messaging across multiple campaigns.
## Helping you ensure SMS compliance
Understanding and complying with data protection regulations like GDPR and TCPA is essential for sending SMS as a business. Our platform makes this easier with features such as consent management, secure data handling, and detailed auditing, ensuring you meet both regional and international legal requirements.
[ Contact us ](/contact)[ Try for free ](/signup?signup_source=InfobipProductPageSMS)
## Frequently asked questions
SMS automation enables businesses to send scheduled and trigger-based messages without manual effort. Infobip provides a secure, scalable, and AI-powered platform to manage SMS workflows with ease.
Infobip offers enterprise-grade automation, global scalability, and real-time analytics, ensuring businesses improve efficiency while maintaining compliance.
Yes. Infobip allows dynamic message personalization using customer names, order details, and behavioral triggers.
Infobip ensures compliance with GDPR, TCPA, and local telecom regulations, helping businesses avoid penalties and maintain trustworthy communication.
Infobip’s real-time analytics dashboard provides insights on delivery rates, engagement metrics, and campaign performance, allowing businesses to optimize their strategy.
Yes. Infobip allows you to schedule SMS messages ahead of time, ensuring they reach customers at the right moment based on time zones, behavior triggers, or specific campaign timelines.
Infobip offers 24/7 global support, onboarding assistance, and dedicated customer success teams to help businesses integrate and optimize their SMS automation workflows. With drag-and-drop automation tools, API integrations, and expert guidance, businesses can launch and scale automated messaging with ease.
## Sign up and try our platform for free
Sign up for your free Infobip account and try out our platform today.
[ Try for free ](/signup?signup_source=InfobipProductPageSMS)[ Contact an expert ](/contact)
