Title: Retail & eCommerce
URL: https://www.infobip.com/retail-and-ecommerce
# Flawless shopping experience. Happy, unbothered customers.
Take each of your customers on a journey worth having, across channels and devices, without skipping a beat.
[ Try for free ](/signup?signup_source=InfobipProductPageMoments)
[ Contact an expert ](/contact)
## Big numbers speak loudest
Choose to partner with us and rest assured, we’re no strangers to success. But don’t just take our word for it.
## 2.36 Bn+
Interactions in a single day on Black Friday
## 50+
Integration Partners
## 1000+
Active retail & eCommerce customers & partners
## Deliver complete conversational journeys on your customers’ preferred channels
Leverage diverse entry points such as QR codes, digital ads or newsletters to captivate users and guide them through a tailored conversational experience.
## Awareness
Launch new products, feature top deals and promote what sets you apart.
## Consideration
Showcase product catalogs and guide customers via smart shopping assistants.
## Purchase
Send reminders and enable end-to-end customer journeys within a single channel.
## Support
Enable dynamic delivery management and engage customers in loyalty programs.
## Retain
Collect customer feedback to refine your service and boost customer satisfaction.
## Two teams.
One obsession.
Performance through innovation
[ Discover more ](/haas-f1-team-partnership)
A LEADER AGAIN
## 2026 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
[ Get the report ](/analyst-reports/gartner-magic-quadrant-cpaas)
## Where every challenge meets its match
One platform to address everything that comes your way.
## Meet evolving shopper expectations
Adapt and thrive with our flexible, scalable platform that lets you match the pace of change.
## Run a smooth retail operation
Keep your stock in check at all times with real time inventory visibility across all channels.
## Make omnichannel work for you
Maximize your sales impact by being present on the channels your shoppers already love and trust.
## Magnetize and maintain your client base
Attract and retain customers with dynamic personalization and data-driven precision.
## Customer trust is your biggest currency
Protect your client base with robust data privacy measures and GDPR compliance.
## Returns and refunds made easy
Keep your customers happy with you even when they are not satisfied with their order.
## How to win customers and earn their loyalty
Get inspired by the real world impact of our technologies.
## Grab attention and encourage action with promotional messages
- Promote new products and services to boost awareness and sales
- Reach out with special offers based on occasion, seasonality and location
- Engage customers with personalized recommendations
## Recapture customer interest with relevant reminders
- Nudge customers to checkout with cart abandonment notifications
- Stay top-of-mind with personalized back-in-stock notifications
- Send recurring purchase reminders based on customer profile and history
## Keep your customers in the loop with timely notifications
- Alert on order status: from purchase and billing to delivery notifications
- Send post-purchase and delivery satisfactions surveys
- Inform your customers about loyalty programs, special offers and benefits
## Support smarter with the help of AI assistant
Grab attention and encourage action with promotional messages
- Automate processes to increase capacity and reduce costs
- Enhance FAQ responses and document provisioning
- Leverage AI to strengthen customer relationships and deliver top-tier conversational support
- Empower your agents with advanced cloud-based conversational solutions
#### Integrations that mean business
With our wide range of integration options, you can build a retail solution on top of your existing systems.
[ Explore exchange ](https://partners.infobip.com/exchange)
## Trusted by millions
Infobip’s unrivaled quality spanning 18 years and counting.
24 billion+ monthly transactions
Achieve the highest delivery rates and scale your messages as you grow on our secure platform
800+ direct operator connections
Facilitate reliable direct connections and use cases anywhere in the world
70+ offices on 6 continets
Global experience and local presence provides best-in-class service and solutions
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently
100% compliant
Send compliant messages anywhere in the world and in line with local regulations
24/7 support
Always-on support and network monitoring available with expert service
## Take your customers on journeys worth having
Deliver a flawless shopping experience across channels and devices, all from a single interface.
[ Try for free ](/signup)[ Contact an expert ](/contact)
