Title: WhatsApp resources URL: https://www.infobip.com/resources/whatsapp # WhatsApp resources Explore content related to WhatsApp for Business, including informative articles, helpful guides, customer stories, and more. ### Most popular ### Browse by type ## WhatsApp blogs ### Solutions Authentication Conversational experience Customer Security Customer Service Developer eCommerce Financial services Marketing Operators Partnership Retail Sales Transportation and Logistics Ventures Wholesale ### Industries eCommerce Education Financial Services Government Healthcare Martech Non-profit Retail Sport and entertainment Telco Transportation and logistics Filters[![Portrait of Emmanuel Raphiri, Product Development Manager at UIPlay, with Infobip and UIPlay logos.](https://cdn-web.infobip.com/uploads/2026/10/emmanuel-raphiri-uiplay-infobip-spotlightjpg-600x333.webp)### UIPlay: How a South African software company is scaling through WhatsApp. Tags: Blog, Best Practices, WhatsApp Business, Spotlight, Financial Services.- Blog - Best Practices - WhatsApp Business - Spotlight - Financial Services](https://www.infobip.com/blog/uiplay)[![Yamaha Indonesia: Turning digital curiosity into high-intent leads” with a portrait of Adita, Digital Customer Experience Manager at PT Yamaha Indonesia Motor Manufacturing, and the Infobip and Yamaha logos](https://cdn-web.infobip.com/uploads/2026/10/yamaha-header-600x333.webp)### Yamaha Indonesia: Turning digital curiosity into high-intent leads. Tags: Blog, Inspiration, WhatsApp Business, Spotlight, Retail.- Blog - Inspiration - WhatsApp Business - Spotlight - Retail](https://www.infobip.com/blog/yamaha)[![Social card for Infobip's guide on WhatsApp customer experience, showing three friends laughing while looking at their phones together, with the WhatsApp logo overlaid.](https://cdn-web.infobip.com/uploads/2026/08/log-visuals-due-today-header-image-600x333.jpg)### WhatsApp customer experience: the enterprise guide to getting it right. Tags: Blog, Best Practices, WhatsApp Business.- Blog - Best Practices - WhatsApp Business](https://www.infobip.com/blog/whatsapp-customer-experience)[![Giovanni Mezzetti featured in Coop Alleanza 3.0 and Infobip WhatsApp retail customer story](https://cdn-web.infobip.com/uploads/2026/07/coop-alleanza-spotlight-images-feature-image-600x333.jpg)### Coop Alleanza 3.0: Scaling personalized engagement across 316 stores with WhatsApp. Tags: Blog, Best Practices, WhatsApp Business, Spotlight, Retail, Retail.- Blog - Best Practices - WhatsApp Business - Spotlight - Retail - Retail](https://www.infobip.com/blog/coopalleanza)[![Young woman smiling while looking at her phone, with a WhatsApp message overlay that says: “Hello, this is the Business WhatsApp account. We saw you called but didn't connect. Type yes to proceed.”](https://cdn-web.infobip.com/uploads/2023/08/whatsapp-business-app-vs-platform-key-differences-600x333.png)### WhatsApp Business App vs Platform: Key differences. Tags: Blog, Blog, whatsapp business, whatsapp business api, whatsapp business app, whatsapp business platform, Best Practices, WhatsApp Business.- Blog - Blog - whatsapp business - whatsapp business api - whatsapp business app - whatsapp business platform - Best Practices - WhatsApp Business](https://www.infobip.com/blog/whatsapp-business-app-vs-whatsapp-business-platform)[![Header image for Skandia x Infobip spotlight blog showcasing Julian Guevara, UX Director at Skandia](https://cdn-web.infobip.com/uploads/2026/06/spotlight-header-1-600x333.png)### Skandia: Empowering financial customers through personalized experiences. Tags: Blog, Best Practices, Inspiration, WhatsApp Business, Spotlight, Financial Services.- Blog - Best Practices - Inspiration - WhatsApp Business - Spotlight - Financial Services](https://www.infobip.com/blog/skandia)[![Featured image for McDonald's Brazil x Infobip spotlight blog, showcasing Mateus Porto, Head of Digital at McDonald's Brazil and the blog title: McDonald’s Brazil: Beyond the golden arches into a new era of CX innovation](https://cdn-web.infobip.com/uploads/2026/05/spotlight-images-mcdonalds-feature-image-1-600x333.jpg)### McDonald’s Brazil: Beyond the golden arches into a new era of CX innovation. Tags: Best Practices, Inspiration, WhatsApp Business, Spotlight, Conversational experience.- Best Practices - Inspiration - WhatsApp Business - Spotlight - Conversational experience](https://www.infobip.com/blog/mcdonalds-brazil)[![Featured image with Tom Gavazzi, CEO of WoomAI with both logos from Infobip and WoomAI](https://cdn-web.infobip.com/uploads/2026/05/woomai-spotlight-images-feature-image-600x333.jpg)### WoomAI: How conversational AI is turning one-day events into year-round communities. Tags: Inspiration, RCS, Viber for Business, WhatsApp Business, Spotlight, Conversational experience.- Inspiration - RCS - Viber for Business - WhatsApp Business - Spotlight - Conversational experience](https://www.infobip.com/blog/woomai)[![Header picture featuring an image of Magdalena Sekulić Ljubić from Hrvatski Telekom](https://cdn-web.infobip.com/uploads/2026/05/hrvatski-telekom-spotlight-images-feature-image-600x333.jpg)### Hrvatski Telekom: What a simple fleet management chatbot can teach telcos about selling. Tags: Best Practices, Inspiration, WhatsApp Business, Spotlight, Telco, Operators.- Best Practices - Inspiration - WhatsApp Business - Spotlight - Telco - Operators](https://www.infobip.com/blog/hrvatski-telekom)[![Woman smiling at her smartphone outdoors, with an Infobip AI agent icon overlay on a dark background with orange accent shapes.](https://cdn-web.infobip.com/uploads/2026/04/enterprise-ai-chatbots-header-600x333.png)### Enterprise AI chatbots in 2026. Tags: Blog, Best Practices, Trends and Insights, WhatsApp Business, Conversational experience.- Blog - Best Practices - Trends and Insights - WhatsApp Business - Conversational experience](https://www.infobip.com/blog/enterprise-ai-chatbots) ## WhatsApp glossary ### Solutions Authentication Conversational experience Customer Security Customer Service Developer eCommerce Financial services Marketing Operators Partnership Retail Sales Transportation and Logistics Ventures Wholesale ### Industries eCommerce Education Financial Services Government Healthcare Martech Non-profit Retail Sport and entertainment Telco Transportation and logistics Filters[![Header for a glossary entry that says "WhatsApp usernames", indicating that this is the place where you will find all information on what WhatsApp usernames are and all you need to know about the new WhatsApp feature.](https://cdn-web.infobip.com/uploads/2026/08/whatsapp-usernames-600x310.jpg)### What are WhatsApp usernames. Tags: Awareness, WhatsApp Business.- Awareness - WhatsApp Business](https://www.infobip.com/glossary/whatsapp-usernames) ## WhatsApp downloads ### Solutions Authentication Conversational experience Customer Security Customer Service Developer eCommerce Financial services Marketing Operators Partnership Retail Sales Transportation and Logistics Ventures Wholesale ### Industries eCommerce Education Financial Services Government Healthcare Martech Non-profit Retail Sport and entertainment Telco Transportation and logistics Filters[![](https://cdn-web.infobip.com/uploads/2023/07/The-WhatsApp-Business-Platform-A-Z-guide-header-image-600x204.jpg)### The WhatsApp Business Platform A-Z guide. Tags: Best Practices, WhatsApp Business, Non-gated.- Best Practices - WhatsApp Business - Non-gated](https://www.infobip.com/downloads/the-whatsapp-business-platform-az-guide)[![](https://cdn-web.infobip.com/uploads/2023/03/WhatsApp-Usecase-Ebook-1-600x600.jpeg)### WhatsApp Business Solution Use Cases. Tags: WhatsApp Business, Gated.- WhatsApp Business - Gated](https://www.infobip.com/downloads/whatsapp-business-solution-use-cases-guide)[![](https://cdn-web.infobip.com/uploads/2021/05/112123-WhatsApp-Usecase-Ebook-Social-card-and-Featured-image-updated_Featured-Image-300x300.jpeg)### WhatsApp Business Solution Use Cases. Tags: Best Practices, WhatsApp Business, Non-gated, Marketing.- Best Practices - WhatsApp Business - Non-gated - Marketing](https://www.infobip.com/downloads/whatsapp-business-use-cases-guide) ## WhatsApp customer stories ### Solutions Authentication Conversational experience Customer Security Customer Service Developer eCommerce Financial services Marketing Operators Partnership Retail Sales Transportation and Logistics Ventures Wholesale ### Products 10DLC Answers - Chatbot Builder Apple Messages for Business Conversations - Contact Center cpaas x Email experiences Facebook Messenger Google's Business Messages In-app messaging Instagram Business Kakao LINE Live Chat MMS Mobile & web push Mobile App Messaging Mobile Identity Moments - Customer Engagement Number Lookup Numbers People CDP - customer data RCS signals SMS Telecoms - A2P Monetisation Telecoms - Anam Protect (Firewall) Telegram Things (IoT) Viber for Business Video Voice WhatsApp Business Zalo Filters[![](https://cdn-web.infobip.com/uploads/2026/05/rule-1-600x333.png)### Rule: Powering omnichannel growth in Sweden with SMS and RCS. Tags: Email, RCS, SMS, Partnership.- Email - RCS - SMS - Partnership](https://www.infobip.com/customer/rule)[![Bajaj Markets logo](https://cdn-web.infobip.com/uploads/2025/12/bajaj-markets-blackx-600x224.png)### Bajaj Markets: 23% increase in leads with RCS for Business. Tags: RCS, Financial Services, Financial services.- RCS - Financial Services - Financial services](https://www.infobip.com/customer/bajaj-markets)[![ibancar logo dark](https://cdn-web.infobip.com/uploads/2025/09/customer-story-logos-black-600x411.png)### Ibancar: Driving digital credit journeys from application to approval with conversational messaging . Tags: Inspiration, RCS, SMS, WhatsApp Business, Financial Services, Financial services.- Inspiration - RCS - SMS - WhatsApp Business - Financial Services - Financial services](https://www.infobip.com/customer/ibancar)[![](https://cdn-web.infobip.com/uploads/2024/08/angel-one-2.svg)### Angel One: Redefining customer experience with a conversational omnichannel strategy. Tags: Inspiration, RCS, WhatsApp Business, Financial Services, Financial services.- Inspiration - RCS - WhatsApp Business - Financial Services - Financial services](https://www.infobip.com/customer/angel-one)[![](https://cdn-web.infobip.com/uploads/2025/06/logo-digitaleo-blanc-avec-fond-1-600x200.png)### Digitaleo: Introducing RCS Business Messaging to clients. Tags: Inspiration, RCS, Retail, Marketing.- Inspiration - RCS - Retail - Marketing](https://www.infobip.com/customer/digitaleo)[![Hospital Alemão Oswaldo Cruz logo dark](https://cdn-web.infobip.com/uploads/2025/05/hospital-alemo-oswaldo-cruz-logo-4.png)### Hospital Alemão Oswaldo Cruz: Transforming healthcare communication with conversational messaging solutions. Tags: Inspiration, Answers - Chatbot Builder, RCS, SMS, WhatsApp Business, Healthcare, Conversational experience, Customer Service, Marketing.- Inspiration - Answers - Chatbot Builder - RCS - SMS - WhatsApp Business - Healthcare - Conversational experience - Customer Service - Marketing](https://www.infobip.com/customer/hospital-alemao-oswaldo-cruz)[![](https://cdn-web.infobip.com/uploads/2024/11/deutsche-telekom.png)### Telekom Deutschland: Elevating customer engagement with RCS Business Messaging. Tags: Inspiration, RCS, Telco, Operators.- Inspiration - RCS - Telco - Operators](https://www.infobip.com/customer/telekom-deutschland)[![](https://cdn-web.infobip.com/uploads/2024/07/Virgin_Media_O2-.png)### Virgin Mobile (now Virgin Media O2): Increased engagement and phone upgrades through rich, interactive RCS messages. Tags: Inspiration, RCS, Telco, Marketing.- Inspiration - RCS - Telco - Marketing](https://www.infobip.com/customer/virgin-mobile)[![](https://cdn-web.infobip.com/uploads/2024/08/nextbike.png)### nextbike: Innovating transactional use cases with a secure and engaging rich messaging approach. Tags: Inspiration, RCS, Transportation and logistics.- Inspiration - RCS - Transportation and logistics](https://www.infobip.com/customer/nextbike)[![](https://cdn-web.infobip.com/uploads/2024/11/niva-health-insurance.png)### Niva Bupa: Increasing customer acquisition and ROI with a rich, omnichannel marketing strategy. Tags: Inspiration, RCS, Financial Services, Customer Service.- Inspiration - RCS - Financial Services - Customer Service](https://www.infobip.com/customer/niva-bupa) ## Looking for Infobip's WhatsApp documentation? Read our guide on how to get started with WhatsApp for Business using Infobip. [ See WhatsApp docs ](https://www.infobip.com/docs/whatsapp) ## Connect with your customers on WhatsApp  [ Get started ](/signup)[ Contact an expert ](/contact) ![](https://cdn-web.infobip.com/uploads/2025/01/infobip-woman-texting-1.jpg)