Title: SMS resources URL: https://www.infobip.com/resources/sms # SMS resources Explore content related to SMS, including informative articles, helpful guides, customer stories, and more. ### Most popular ### Browse by type ## SMS blogs ### Solutions Authentication Conversational experience Customer Security Customer Service Developer eCommerce Financial services Marketing Operators Partnership Retail Sales Transportation & Logistics ventures Wholesale ### Industries eCommerce Education Financial Services Government Healthcare Martech Non-profit Retail sport and entertainment Telco Transportation & Logistics Filters[![Graphic with dark blue background featuring a circular cutout of a woman with curly hair smiling at her yellow smartphone, with white headphones around her neck. Below her is an SMS message mockup that reads: “You’re on our ‘missed-it’ list! Reclaim your Cyber offer for the next 24 hours” with a link to “myshop.com/cyber-offer.” Rounded accent shapes in orange, white, and purple are placed across the background. All this to portray Cyber Monday SMS marketing campaign with expert tips, templates, and best practices.](https://cdn-web.infobip.com/uploads/2025/09/cyber-monday-sms-marketing-blogs-header-image-600x333.png)### Cyber Monday SMS marketing guide for 2026. Tags: Blog, Best Practices, SMS.- Blog - Best Practices - SMS](https://www.infobip.com/blog/cyber-monday-sms-marketing)[![A young woman with curly brown hair and glasses, wearing an orange sweater, smiles while looking at her yellow smartphone. She is seated indoors with green plants blurred in the background. Overlaid on the image is an SMS mockup that reads: “Hey Sarah, your VIP Black Friday starts NOW. Tap for early access to our biggest deals! myshop.com/biggest-deals.” The design features rounded shapes in orange, blue, and white on a dark navy background.](https://cdn-web.infobip.com/uploads/2025/09/black-friday-sms-marketing-blogs-header-image-600x333.png)### Black Friday SMS marketing: Strategies & templates for 2026. Tags: Blog, Best Practices, SMS.- Blog - Best Practices - SMS](https://www.infobip.com/blog/black-friday-sms-marketing)[![Mobile phone illustration showcasing an abandoned cart SMS template offering a discount code and website link to encourage cart recovery.](https://cdn-web.infobip.com/uploads/2025/05/blog-sms-templates-header-image-600x333.jpg)### 15 abandoned cart SMS templates & text examples. Tags: Blog, eCommerce, Best Practices, SMS.- Blog - eCommerce - Best Practices - SMS](https://www.infobip.com/blog/abandoned-cart-sms-templates)[![Decorative header image for blog about SMS marketing benchmarks](https://cdn-web.infobip.com/uploads/2025/06/blog-asset-brief-sms-marketing-benchmarks-header-image-600x333.jpg)### SMS marketing benchmarks: Key stats by industry. Tags: Blog, Best Practices, SMS.- Blog - Best Practices - SMS](https://www.infobip.com/blog/sms-marketing-benchmarks)[![](https://cdn-web.infobip.com/uploads/2025/04/sms-marketing-statistics-featured-1-600x333.png)### SMS marketing statistics: Key figures for 2026. Tags: Marketing, Trends and Insights, SMS.- Marketing - Trends and Insights - SMS](https://www.infobip.com/blog/sms-marketing-statistics)[![Website header image showing a smiling woman sitting by a window and looking at her smartphone. The image is framed by orange and lavender decorative shapes on a dark blue background, with an orange shield icon overlay.](https://cdn-web.infobip.com/uploads/2025/03/blog-design-brief-header-600x333.jpg)### A guide to global SMS compliance laws. Tags: Blog, Customer Security, Best Practices, SMS.- Blog - Customer Security - Best Practices - SMS](https://www.infobip.com/blog/a-guide-to-global-sms-compliance-laws)[![Decorative header image for blog about TCPA compliance in the US showing a man and a woman looking at a laptop.](https://cdn-web.infobip.com/uploads/2026/04/header-and-social-card-for-blog-about-tcpa-compliance-header-xpx-v-600x333.jpg)### 2026 Guide to TCPA Compliance for SMS in the US. Tags: Blog, Best Practices, SMS.- Blog - Best Practices - SMS](https://www.infobip.com/blog/tcpa-compliance-sms)[![SentBe: Redefining trust in cross-border fintech communications](https://cdn-web.infobip.com/uploads/2026/02/sentbe-spotlight-images-feature-image-600x333.jpg)### SentBe: Redefining trust in cross-border fintech communications. Tags: Blog, AI, CX, sms, Trends and Insights, Spotlight, Kakao, signals, SMS.- Blog - AI - CX - sms - Trends and Insights - Spotlight - Kakao - signals - SMS](https://www.infobip.com/blog/sentbe-redefining-trust-in-cross-border-fintech-communications)[![Qpon spotlight](https://cdn-web.infobip.com/uploads/2025/12/spotlight-video-qpon-request-header-xpx-600x333.jpg)### Qpon: Redefining local life services with digital communication. Tags: Blog, Trends and Insights, Spotlight, SMS, WhatsApp Business.- Blog - Trends and Insights - Spotlight - SMS - WhatsApp Business](https://www.infobip.com/blog/qpon-redefining-local-life-services-with-digital-communication)[![A graphic featuring a smiling, professional woman looking at and using a smartphone, framed within a large rounded square. The background is a dark blue with various abstract shapes in orange, light blue, and white, including an orange speech bubble icon in the upper left.](https://cdn-web.infobip.com/uploads/2025/12/sms-marketing-kpis-featured-600x333.png)### SMS marketing KPIs: Key metrics you should track. Tags: Blog, Marketing, Best Practices, SMS.- Blog - Marketing - Best Practices - SMS](https://www.infobip.com/blog/sms-marketing-kpis) ## SMS glossary ### Solutions Authentication Conversational experience Customer Security Customer Service Developer eCommerce Financial services Marketing Operators Partnership Retail Sales Transportation & Logistics ventures Wholesale ### Industries eCommerce Education Financial Services Government Healthcare Martech Non-profit Retail sport and entertainment Telco Transportation & Logistics Filters[![The image contains text ("SMS pumping") that, while largely conveyed by the surrounding page H1, should be preserved verbatim in the alt — the image is also used as a featured/social preview image where surrounding text is absent. The decorative shapes carry no meaning.](https://cdn-web.infobip.com/uploads/2024/02/sms-pumping-glossary-header-image-600x310.jpg)### What is SMS pumping?. Tags: SMS.- SMS](https://www.infobip.com/glossary/sms-pumping)[![](/wp-content/themes/infobip2024/public/04de0fea70696bb50037.png)### SMS gateways explained: How to pick the right provider. Tags: SMS.- SMS](https://www.infobip.com/glossary/sms-gateway)[![Featured image for glossary entry that says "SMS aggregator".](https://cdn-web.infobip.com/uploads/2025/02/sms-aggregator-glossary-header-image-600x310.jpg)### What is an SMS aggregator? . Tags: SMS.- SMS](https://www.infobip.com/glossary/sms-aggregator)[![Featured image for a Glossary entry with the title text "A2P SMS messaging".](https://cdn-web.infobip.com/uploads/2025/02/ap-sms-messaging-glossary-header-image-600x310.jpg)### What is A2P (Application-to-Person) SMS Messaging. Tags: SMS.- SMS](https://www.infobip.com/glossary/a2p-application-to-person-sms-messaging)[![](/wp-content/themes/infobip2024/public/04de0fea70696bb50037.png)### What is P2P (Person-to-Person) Messaging?. Tags: SMS.- SMS](https://www.infobip.com/glossary/p2p-person-to-person-messaging)[![](/wp-content/themes/infobip2024/public/04de0fea70696bb50037.png)### What are TON and NPI settings?. Tags: SMS.- SMS](https://www.infobip.com/glossary/ton-npi-settings)[![](/wp-content/themes/infobip2024/public/04de0fea70696bb50037.png)### What is 2-Way SMS Messaging?. Tags: SMS.- SMS](https://www.infobip.com/glossary/2-way-sms-messaging)[![](/wp-content/themes/infobip2024/public/04de0fea70696bb50037.png)### What are Binary SMS Messages?. Tags: SMS.- SMS](https://www.infobip.com/glossary/binary-sms-messages) ## SMS downloads ### Solutions Authentication Conversational experience Customer Security Customer Service Developer eCommerce Financial services Marketing Operators Partnership Retail Sales Transportation & Logistics ventures Wholesale ### Industries eCommerce Education Financial Services Government Healthcare Martech Non-profit Retail sport and entertainment Telco Transportation & Logistics Filters[![](https://cdn-web.infobip.com/uploads/2023/06/infobip_122237_SMS-Guide_Featured-Image_1200x1200_V1-600x600.png)### The complete guide to SMS. Tags: Best Practices, SMS.- Best Practices - SMS](https://www.infobip.com/downloads/the-complete-guide-to-sms)[![](https://cdn-web.infobip.com/uploads/2023/02/infobipltd-107801-smsturns30infographic-en-2-600x314.png)### SMS turns 30. Tags: Inspiration, Non-gated, SMS.- Inspiration - Non-gated - SMS](https://www.infobip.com/downloads/sms-turns-30)[![](https://cdn-web.infobip.com/uploads/2023/02/business-text-message-number-options-social-card-600x314.png)### Business Text Message Number Options. Tags: Best Practices, Non-gated, SMS.- Best Practices - Non-gated - SMS](https://www.infobip.com/downloads/text-message-originator-datasheet)[![](https://cdn-web.infobip.com/uploads/2023/02/ib-10-sms-usecases-brochure-thumbnail-image-600x377.png)### 10 Finance SMS Use Cases: A Visual Guide. Tags: Financial Services, Customer Service, Best Practices, Non-gated, SMS.- Financial Services - Customer Service - Best Practices - Non-gated - SMS](https://www.infobip.com/downloads/finance-visual-guide)[![](https://cdn-web.infobip.com/uploads/2023/02/ib-how-mobile-messaging-is-transforming-insurance-cx-social-card-600x314.png)### How Mobile Messaging is Transforming Insurance CX. Tags: Financial Services, Financial services, Best Practices, Non-gated, SMS.- Financial Services - Financial services - Best Practices - Non-gated - SMS](https://www.infobip.com/downloads/how-mobile-messaging-is-transforming-insurance-cx)[![](https://cdn-web.infobip.com/uploads/2023/02/2fa-for-strong-customer-pages-600x379.png)### Be PSD2 Compliant: 2FA for Strong Customer Authentication. Tags: Customer Security, Best Practices, Gated, SMS.- Customer Security - Best Practices - Gated - SMS](https://www.infobip.com/downloads/be-psd2-compliant-2fa-for-strong-customer-authentication)[![](https://cdn-web.infobip.com/uploads/2023/02/ib-secure-mobile-messaging-social-card-600x314.png)### How to Secure Your Mobile Messages. Tags: Customer Security, Best Practices, Non-gated, SMS.- Customer Security - Best Practices - Non-gated - SMS](https://www.infobip.com/downloads/how-to-secure-sms-rcs-mms-messages)[![](https://cdn-web.infobip.com/uploads/2023/02/ib-migrate-your-us-short-codes-without-a-hitch-social-card-600x314.png)### Migrate Your US Short Codes - Without a Hitch. Tags: Best Practices, Non-gated, SMS.- Best Practices - Non-gated - SMS](https://www.infobip.com/downloads/migrate-short-codes)[![](https://cdn-web.infobip.com/uploads/2023/02/ib-enterprise-it-and-security-social-card-600x314.png)### Enterprise IT And Security. Tags: Customer Security, Best Practices, Non-gated, SMS.- Customer Security - Best Practices - Non-gated - SMS](https://www.infobip.com/downloads/enterprise-it-security-datasheet) ## SMS customer stories ### Solutions Authentication Conversational experience Customer Security Customer Service Developer eCommerce Financial services Marketing Operators Partnership Retail Sales Transportation & Logistics ventures Wholesale ### Products 10DLC Answers - Chatbot Builder Apple Messages for Business Conversations - Contact Center cpaas x Email experiences Facebook Messenger Google's Business Messages In-app messaging Instagram Business Kakao LINE Live Chat MMS Mobile & web push Mobile App Messaging Mobile Identity Moments - Customer Engagement Number Lookup Numbers People CDP - customer data RCS signals SMS Telecoms - A2P Monetisation Telecoms - Anam Protect (Firewall) Telegram Things (IoT) Viber for Business Video Voice WhatsApp Business Zalo Filters[![](https://cdn-web.infobip.com/uploads/2026/07/customer-story-logos-white.png)### MKO Partner: How two-way Viber conversations improved microcredit communication. Tags: Financial Services, Customer Service, Financial services, Trends and Insights, Answers - Chatbot Builder, SMS, Viber for Business.- Financial Services - Customer Service - Financial services - Trends and Insights - Answers - Chatbot Builder - SMS - Viber for Business](https://www.infobip.com/customer/mkopartner)[![Codebroker logo light](https://cdn-web.infobip.com/uploads/2026/07/codebroker-2.png)### Codebroker: Reliable SMS infrastructure for high-volume single-use coupon delivery in the US . Tags: Marketing, SMS.- Marketing - SMS](https://www.infobip.com/customer/codebroker)[![Powered by Text logo](https://cdn-web.infobip.com/uploads/2026/06/powered-by-text-logo-black.png)### Powered by Text: Achieving compliant non-profit messaging at scale with a trusted partnership . Tags: Non-profit, SMS.- Non-profit - SMS](https://www.infobip.com/customer/powered-by-text)[![](https://cdn-web.infobip.com/uploads/2026/05/rule-1-600x333.png)### Rule: Powering omnichannel growth in Sweden with SMS and RCS. Tags: Partnership, Email, RCS, SMS.- Partnership - Email - RCS - SMS](https://www.infobip.com/customer/rule)[![Dialog Health logo coloured.](https://cdn-web.infobip.com/uploads/2026/03/dialog-health-logo.png)### Dialog Health: The platform chosen by Fortune 500 health systems and plans with 96% SMS reach rates. Tags: Healthcare, Inspiration, SMS.- Healthcare - Inspiration - SMS](https://www.infobip.com/customer/dialog-health)[![](https://cdn-web.infobip.com/uploads/2026/02/homechoice-customer-story-1-600x333.png)### Homechoice: Achieving 91% customer satisfaction with WhatsApp commerce. Tags: eCommerce, Retail, Conversational experience, eCommerce, Retail, Awareness, Email, People CDP - customer data, SMS, WhatsApp Business.- eCommerce - Retail - Conversational experience - eCommerce - Retail - Awareness - Email - People CDP - customer data - SMS - WhatsApp Business](https://www.infobip.com/customer/homechoice)[![Cebu Pacific dark logo](https://cdn-web.infobip.com/uploads/2025/09/customer-story-logos-black-1-600x411.png)### Cebu Pacific: Delivering a seamless customer-centric experience with Viber. Tags: Transportation & Logistics, Transportation & Logistics, Inspiration, SMS, Viber for Business.- Transportation & Logistics - Transportation & Logistics - Inspiration - SMS - Viber for Business](https://www.infobip.com/customer/cebu-pacific)[![ibancar logo dark](https://cdn-web.infobip.com/uploads/2025/09/customer-story-logos-black-600x411.png)### Ibancar: Driving digital credit journeys from application to approval with conversational messaging . Tags: Financial Services, Financial services, Inspiration, RCS, SMS, WhatsApp Business.- Financial Services - Financial services - Inspiration - RCS - SMS - WhatsApp Business](https://www.infobip.com/customer/ibancar)[![BFREE logo](https://cdn-web.infobip.com/uploads/2025/08/bfree-logo-white-600x175.png)### Bfree: Powering efficient, conversational debt recovery at scale. Tags: Conversational experience, Customer Service, Financial services, Best Practices, SMS, Voice.- Conversational experience - Customer Service - Financial services - Best Practices - SMS - Voice](https://www.infobip.com/customer/bfree)[![Hospital Alemão Oswaldo Cruz logo dark](https://cdn-web.infobip.com/uploads/2025/05/hospital-alemo-oswaldo-cruz-logo-4.png)### Hospital Alemão Oswaldo Cruz: Transforming healthcare communication with conversational messaging solutions. Tags: Healthcare, Conversational experience, Customer Service, Marketing, Inspiration, Answers - Chatbot Builder, RCS, SMS, WhatsApp Business.- Healthcare - Conversational experience - Customer Service - Marketing - Inspiration - Answers - Chatbot Builder - RCS - SMS - WhatsApp Business](https://www.infobip.com/customer/hospital-alemao-oswaldo-cruz) ## Looking for Infobip's SMS documentation? Read our guide on how to get started with Infobip SMS. [ See SMS docs ](https://www.infobip.com/docs/sms/get-started) ## Ready to start sending SMS with Infobip? Sign up today, and try it for free. No credit card required. [ Try for free ](/signup?signup_source=InfobipProductPageSMS)[ Contact an expert ](/contact) ![](https://cdn-web.infobip.com/uploads/2025/01/infobip-woman-texting-1.jpg)