Title: Infobip Releases White Paper to Guide Enterprise Voice AI Strategies 

URL: https://www.infobip.com/news/infobip-omdia-white-paper-voice-ai

Vodnjan, Croatia – 02 June 2026 – Global AI-first cloud communications platform Infobip has released a white paper developed in partnership with global technology analyst firm Omdia, which analyzes the progression of Voice AI in modern communication. The white paper, “Future-Proofing Your Investment in Voice AI: A Strategic Guide for Enterprises,” aims to inform enterprise leaders on best practices for deployment to uplevel customer experiences, as well as future-proofing their Voice AI investments.  

Voice AI adoption has seen significant growth on a global scale, with the market expected to reach $36 billion by the end of 2026. As organizations continue to progress toward AI maturity, they are increasingly facing integration complexities, security and privacy concerns, and fragmentation across multiple vendors. The Voice AI white paper provides enterprise decision makers with insight on how to make the most of their Voice AI investments and an in-depth understanding of its business value in addressing diverse organizational needs. 

This white paper provides valuable insight for businesses to effectively meet rising consumer demand for Voice AI capabilities while progressing in their AI strategies. To access the full white paper, visit https://www.infobip.com/downloads/future-proofing-your-investment-in-voice-ai  

## About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and CTO Izabel Jelenić.  

## Recent award wins include:

- Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the fourth consecutive year. Positioned furthest for Completeness of Vision for the second time (May 2026)
- Infobip named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard (Feb 2026)
- Infobip recognized as a growth and innovation leader in Frost Radar™: Communications Platform as a Service (CPaaS) by Frost & Sullivan (Oct 2025)
- Infobip ranked as the number one Established Leader in the Juniper Research Mobile Messaging Fraud Prevention Market report (Sept 2025)
- Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025)
- Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
- Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
- Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
- Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
- Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
- Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)