Title: Messenger URL: https://www.infobip.com/messenger # Amplify your omnichannel mix with Messenger chat support Use Messenger over our cloud contact center and chatbot-building platform to turn your Facebook page into a direct customer support channel. [ Contact an expert ](/contact) ## Expand your reach and engage with customers worldwide Implement Messenger chat support globally over our cloud solutions or API. Be available to billions of active Facebook users by meeting them where they are. 428% Increase in Messenger interactions within the transportation industry 2.93 billion Monthly active users on Facebook 20 billion Messages sent monthly between businesses and customers ## Personalize and automate Messenger chat support With a chatbot-building platform and cloud contact center, you can craft ideal customer support experiences for your audience. Chatbot building platform for always-on support [With Answers](/answers), you can design and deploy a virtual assistant that meets your customers’ needs. Allow customers to access self-service flows to get their queries answered on Messenger. - Booking appointments - Follow up messages - Collect customer feedback Cloud contact center for personalized interactions [With Conversations](/conversations), live agents can manage multiple interactions at once over Messenger. They can offer personalized and reliable support over a chat app they know and love. - Support while placing an order - Booking, rescheduling, or canceling appointments - Product availability and information - Delivery information ## Personalize and automate Messenger chat support Transform your Facebook page into an entry point for customers to start a conversation with your brand. Allow customers to contact your business directly from your Facebook page and offer easily accessible support 24/7. Once a customer has initiated a conversation, they have opted in to receive messages from your brand over the next 7 days, allowing you to resolve their queries and follow up. [ Contact an expert ](/contact) #### Level-up your Messenger conversations Discover features that help you engage with customers and offer better customer support on a single channel. #### Fast and simple replies With predefined quick replies and buttons, customers can quickly reply to your brand and experience fast and easy engagement over Messenger. #### Rich media Send images, videos, audio files, and documents over Messenger to provide customers with all the information they need on one channel. #### Carousel displays Brands can showcase their products in Messenger through a carousel and offer customers an easier way to explore product details right in the chat. ## Boost chat support over Messenger Be where your customers are and offer them elevated customer service throughout their customer journey. ## Elevate customer support and offer always-on service Offer fast and accurate information to potential customers over Messenger. With an automated chatbot or a live agent, you can help customers convert with prompt responses and reliable customer service from the start. [ Contact an expert ](/contact) ## Guide customers through their purchasing journey Allow customers to reach out to your support team over Messenger when completing a purchase. If they encounter problems during checkout or with varying payment methods, they can reach a live agent instantly on Messenger and avoid call center queues. [ Contact an expert ](/contact) ## Improve satisfaction with appointment bookings on Messenger Customers can reach out to live agents or a chatbot to book appointments and avoid long wait times for a call center. Speed up their time to book an appointment and satisfy them with an easy user experience on Messenger. [ Contact an expert ](/contact) ## Answer post-purchase and delivery queries Customers can easily inquire about their delivery over Messenger. Allow them to check their delivery status as well as change the address or pick-up location and time on a chat app they are familiar with. [ Contact an expert ](/contact) ## Re-connect with customers and ensure they are satisfied Within seven days, you can follow up with your customers on inquiries, check if they have any additional questions or concerns, and ensure that they get the most out of your Messenger chat support. [ Contact an expert ](/contact) ## Gather valuable data over Messenger Show your customers you care by sending feedback surveys asking for their opinions. With easy-to-use reply buttons, you can offer them a fast way to provide feedback and re-engage with them post-purchase. [ Contact an expert ](/contact) #### Turn Facebook comments into conversations Take advantage of your brand’s Facebook page reach by replying to comments on your posts or in Messenger with Conversations. #### Live agent support Agents can monitor and reply to comments on Facebook posts through Conversations to ensure all customer queries are answered promptly. #### Available on a single dashboard Facebook posts and Messenger conversations are easily manageable from a single dashboard on Conversations. Agents can oversee multiple conversations at once and offer better customer support. ``` code goes here ``` ## Get started on our fully programmable API Add any channel to your existing systems and elevate your customer experiences in no time. API SDKs Integrations Essentials [ Explore API documentation ](/docs/facebook-messenger) ## Offer better chat support with Messenger and Infobip Explore how our customers used Messenger along with our solutions to build stronger customer support. [ More customer stories ](/customer-stories) ## Provide personalized Messenger chat support See how Messenger can expand your customer support capabilities and drive better engagement for your business. [ Try for free ](/signup?signup_source=InfobipProductPageWhatsApp)[ Contact an expert ](/contact)