Title: Live chat

URL: https://www.infobip.com/live-chat

# Delight your customers and drive sales with Live Chat customer service

Connect with customers and deliver outstanding support experiences via chatbot or live agent directly from your website or mobile app.

[ Try for free ](/signup?signup_source=InfobipProductPageVoice)

[ Contact the expert ](/contact)

## Reduced workload  increased efficiency

![](https://cdn-web.infobip.com/uploads/2024/12/provide-best-customer-experience.png)##  Provide the best customer experience

 Provide support for all inquiries and automate responses for faster resolution

![](https://cdn-web.infobip.com/uploads/2024/12/capture-qualify-convert-leads.png)##  Capture, qualify, and convert leads

 Proactively engage with web visitors, collect prospect information, and convert them into active leads

![](https://cdn-web.infobip.com/uploads/2024/12/drive-sales-with-shopping-assistant.png)##  Drive sales with a shopping assistant

 Use Live Chat as a personal shopping assistant to guide customers across their purchasing journey.

![](https://cdn-web.infobip.com/uploads/2024/12/get-customer-feedback.png)##  Get customer feedback in real-time

 Collect customer feedback and improve satisfaction based on the advanced analytics collected through CSAT surveys.

## Conversational widget with powerful features

<tabs>
<tab label="Customization">
## Customize a widget that matches your identity

Create widgets based on your brand identity and give your Live Chat a personalized touch. Customize your language, visibility, colors, positioning, avatar, and more.
</tab>
<tab label="Multilingual">
## Chat on multiple languages

Support automatic Live Chat messages in various languages within one widget.
</tab>
<tab label="Welcome message">
## Personalize engagement with triggered messaging

Personalize welcome and repetitive messages, including buttons and quick replies based on the customer’s language.
</tab>
<tab label="Multithreading">
## Enable multiple chats

Use multiple chats to resolve different issues at the same time.
</tab>
<tab label="Sneak peek">
## Peek into messages your customers are typing

Preview the content customers are typing, prepare answers, and respond in seconds.
</tab>
<tab label="Eyecatcher">
## Attract customers’ attention

Invite users to start chatting with a chatbot or an agent and get help with one click.
</tab>
</tabs>

## Track any metrics automatically with live chat advanced analytics

Monitor Live Chat metrics in real-time and measure data on visitor engagement.

## Programmable support with Conversations API

```
code goes here
```

## Code your own solutions with our flexible APIs 

Quickly add Live Chat for customer service to your communication stack through our Conversations API, with low-code options – and offer customers easily accessible customer support.

[ Explore docs ](/docs/live-chat)

[ Explore APIs ](/docs/api)

## Create your conversational ecosystem with multiple integration options

[ Check all integrations ](/docs/integrations)

## Easily integrate Live Chat customer service with other cloud solutions

Conversations 

##  Cloud contact center

 Offer agents a full view of past chat history with our cloud contact center.
[](/conversations)

[ Explore Conversations ](/conversations)

Answers 

##  Chatbot building platform

 Automate workflows and event-triggered messages that can be carried out with a chatbot.
[](/answers)

[ Explore Answers ](/answers)

People 

##  Customer data platform

 Unify any customer data collected by a chatbot and build detailed profiles.
[](/people)

[ Explore People ](/people)

## Explore how businesses optimize support with Live Chat

##  Ready to chat with customers wherever they are?

 Turn website and app visitors into loyal customers through Live Chat customer service.
[](/contact)

 [ Try for free ](/signup)[ Contact us ](/contact)