Title: Line URL: https://www.infobip.com/line # Create rich experiences with LINE messaging Get closer to your customers and expand your business in Southeast Asia with LINE. [ Contact an expert ](/contact) Disrupt the Southeast Asian market with LINE messaging Be where your customers are and interact with them on the most popular chat app in Japan, Taiwan, Thailand, and Indonesia. . 85% of LINE users use the app daily **Source: LINE** . 178 million active users worldwide **Source: LINE** . ## Deliver delightful experiences with LINE Use a wide range of engagement options and deliver conversational experiences at every stage of the customer journey. #### Interact from a verified LINE account Say hello and start connecting with your official LINE account, on Southeast Asia’s favorite chat app. Engage and build a loyal customer base. #### Boost engagement and sales Drive sales and reward loyalty by sharing coupons, codes, and offers. Branded messages on LINE have a 70% read rate. #### Offer always-on support Boost customer satisfaction and offer a helping hand. Introduce personalized support with a 24/7 chatbot or direct contact with an agent. #### Automate and convert Send timely reminders with useful information directly to your customers’ phones. Automate the process and reduce your team’s workload. #### Guaranteed delivery If Wi-Fi is not available, LINE notification services switch to SMS, ensuring your message gets delivered on time, every time. ``` code goes here ``` ## Integrate and interact on a flexible APIAPI Integrate LINE messaging into your existing systems with OMNI API to send timely notifications and one-way messages - or choose our Conversations API to provide omnichannel customer support and conversational messaging. [ Explore API documentation ](/docs/line) ## Enrich customer communications Deliver connected customer experiences with LINE’s extensive list of features. VERIFIED ACCOUNT ## Offer fully branded experiences Connect with your followers using a Verified LINE Official Account. Build your presence and leave a good first impression. ENTRY POINTS ## Drive brand awareness Increase your brand reach by promoting your official account through QR codes, direct links, buttons, and URL schemes. RICH MEDIA ## Influence conversion rates Go beyond text notifications and create rich media messages with images, audio, location, or videos. STICKERS AND EMOJIS ## Chat with customers like friends Add an element of fun and interactivity with LINE's stickers and emoji collection. QUICK REPLY ## Enable quicker interactions Use predefined quick reply buttons to speed up the conversation and get immediate customer feedback. RICH MENU ## Customize your chat screen Set up rich menus to help users interact with your LINE official account. Customize the menu items displayed on the chat screen to correspond to different customer inquiries. SEAMLESS FAILOVER ## Combine it with SMS Ensure your notifications are delivered by combining LINE notifications with SMS as a failover channel. ## Easily integrate our chatbot software with our cloud applications Integrate your LINE official account into your existing system. Make it more than just a channel – get complete access to the world of end-to-end customer experience with Infobip Moments, Conversations, and Answers. ## Moments Automate workflows and event-triggered messages over LINE for personalized customer engagement. [ Explore Moments ](/moments) ## Answers Build a chatbot to answer the most frequently asked questions directly on LINE, with the option to transfer to live agents without losing conversation history. [ Explore Answers ](/answers) ## Conversations Manage all your LINE interactions from a unified workspace where your team can access conversation history, and customer profiles, and enable two-way interactions. [ Explore Conversations ](/conversations) #### Want to learn more about LINE? Contact our experts to find out how LINE messaging can help you make an impact in the Southeast Asian market. [ Contact an expert ](/contact) ## Improve experiences throughout the customer journey Send notifications, reminders, and promotions - or offer support in an easy and convenient manner. [ Contact an expert ](/contact) #### Send timely notifications and reminders to your customers so they can take prompt action and never miss out on communications Send notifications, reminders, and promotions - or offer support in an easy and convenient manner. #### Create personalized 1-on-1 campaigns based on behavior and demographics #### Send status updates and reminders about your loyalty program #### Let customers find you easily by sharing location maps and operating hours #### Assist your customers anytime with a simple chatbot. ## Create engaging experiences with LINE Reach over 178 million active users. [ Contact an expert ](/contact)