Title: Instagram URL: https://www.infobip.com/instagram-business # Grow your omnichannel communication stack with Instagram Use Messenger over our cloud contact center and chatbot-building platform to turn your Facebook page into a direct customer support channel. [ Contact an expert ](/contact) ## Expand your reach and boost interactions worldwide Meet customers where they are on social media and offer them personalized Instagram support to level up their conversational experiences. 160x Increase in Instagram interactions for retail and eCommerce brands 1 billion + Instagram users worldwide 90% of Instagram users follow businesses ## Set up a full contact center solution behind your Instagram profile Enable customers to reach out to you for support as they explore your posts and products on Instagram. Cloud contact center solution Give live agents access to Instagram direct messages so they can improve customer support over the popular social media app. With a unified agentic CX platform in **AgentOS**, they have a full view of conversation history and complete context on how to resolve queries quickly and efficiently. [ Explore our cloud contact center ](/agentos/cloud-contact-center-platform) Chatbot building platform **Create a chatbot** that can instantly respond to customer queries over Instagram. Guide customers through their journey, allow them to get their questions answered quickly, and offer the best conversational experiences for customer support on their favorite social media app. [ Explore our chatbot builder ](/agentos/chatbot-building-platform) ## Entice your customers to start a conversation Instagram direct messages are accessible only through customer-initiated conversations. Ensure you offer easy access points to your Instagram account and allow customers to reach your support team in a single app. Turn your social media page into an entry point for customer service. While customers are interacting with your Instagram profile, they can easily start a conversation with your brand and send a direct message to inquire about your products or services. [ Contact an expert ](/contact) ## Elevate customer support with Instagram features #### Easily accessible conversations Through comments, story replies, story mentions, and direct message buttons on your Instagram profile, customers can contact your brand without a hitch. #### Quick and easy interactions With quick replies, rich cards, and carousels, you can offer customers a faster and more efficient customer support experience over Instagram. #### Richer engagement Exchange texts, images, videos, audio, and stickers to make your Instagram interactions more engaging for customers. #### User-friendly product displays Set up easy-to-use carousels to showcase your products and allow customers to browse details in your conversation. ## Grow customer relationships with personalized Instagram support Be where your customers are, offer better support, and build lasting relationships directly through your Instagram profile. ##### ACQUIRE Help convert Instagram visitors with always-on support Offer up-to-date information on products, availability, and product suggestions when a customer reaches out to you over Instagram Direct Messaging with a self-service chatbot. [ Contact an expert ](/contact) ##### GROW Guide customers through the purchasing process Assist customers with issues and answer any urgent questions they might have before checking out right in their Instagram inbox. [ Contact an expert ](/contact) Make scheduling appointments more convenient Keep customers satisfied by avoiding calls and assisting them with any booking needs in their Direct Message inbox, with a chatbot or live agent. [ Contact an expert ](/contact) ##### RETAIN Offer fast resolution to delivery queries Keep customers informed while they wait for their order. Update them on the status of their delivery or the pick-up location and time over Instagram when they reach out to you. [ Contact an expert ](/contact) Offer better support for returns and refunds Make returns and refunds a smooth experience with Instagram messaging. Offer accurate and prompt information about your return policies and the steps customers need to take to keep them satisfied with your brand. [ Contact an expert ](/contact) ## Access one dashboard for all your Instagram interactions Boost agent productivity by making all interactions available on one dashboard, and offer personalized replies to comments from customers on Instagram. #### Comment replies When a customer posts a comment on your Instagram posts, reply to them directly and manage customer interactions from one platform. #### Productive live agents Agents can manage multiple interactions at once over Conversations. They can reply to comments on public posts or engage with customers over direct messages, offering more personalized experiences. #### All on a single platform Instagram posts and direct messages are available on a single platform, making it easy for agents to resolve issues promptly. ``` code goes here ``` ## Programmable support with Infobip APIs Quickly add Instagram to your communication stack through our APIs, with low-code options to offer customers easily accessible customer support. API SDKs Integrations Essentials [ Explore API documentation ](/docs/facebook-messenger) ## Explore how businesses optimize support with Instagram Using a cloud contact center and chatbot building platform, you can offer customers better support over their favorite social media platform. [ More customer stories ](/customer-stories) ## Expand your omnichannel communications with Instagram Add Instagram to your channel mix and offer convenient support to your customers. [ Contact an expert ](/contact)