Title: Homepage URL: https://www.infobip.com/ ## One operating system for agentic customer experiences [ Explore ](/agentos) # Reach more customers wherever they are, whatever they're on Engage them on every channel, in every scenario - from our platform or yours [ Try for free ](/signup?signup_source=InfobipHomepage)[ Contact an expert ](/contact) ## Two teams. One obsession. Performance through innovation [ Discover more ](/haas-f1-team-partnership) [ Discover more ](/20-years-anniversary) This was the first chapter.  ## THE NEXT 20 YEARS START NOW  ## Conversational solutions for every use case ![](https://cdn-web.infobip.com/uploads/2024/12/app-layer-2.png) Verticalized & AI use cases ## Design customer journeys Build any use case on messaging or voice channels for your industry e.g. finance, healthcare, retail, using AI and our conversational experience platform. [ Explore ](#usecases) ![](https://cdn-web.infobip.com/uploads/2024/12/chatbot-1.png) Composable CX modules ## Create conversations that click Enable dynamic two-way interactions for marketing and customer support through messaging or programmable voice. [ Explore ](#applayer) ![](https://cdn-web.infobip.com/uploads/2024/12/connect-on-any-channel.png) Programmable Channels ## Connect on any channel Effortlessly deliver messages across all channels from a unified messaging platform using the most advanced channel APIs in the world. [ Explore ](#channels) ![](https://cdn-web.infobip.com/uploads/2024/12/otp-hp.png) Network and APIs ## Secure and scale every interaction Protect your customers and their data with authentication tools or simply build communication workflows on our secure, flexible CPaaS APIs, and the most powerful network in the world. [ Explore ](#build) ## Build any use case or conversational scenario #### Authenticate users, boost security and build trust   Secure transactions and account logins with a user-friendly authentication experience. Ensure global and local compliance and protection against unauthorized access.  [ Contact us ](/contact) #### Start strong to build loyalty with seamless onboarding  Streamline customer onboarding with efficient, secure processes that enhance user experience. Simplify account setup, ensure compliance, and establish lasting loyalty from the first interaction.  [ Contact us ](/contact) #### Update customers on exciting new features and services  Increase customer lifetime value by making them the first to know about the latest innovations, features and financial products. [ Contact us ](/contact) #### Activate banking services with ease  Make activating services, applying for loans or creating accounts available at a click of a button over a secure messaging channel. [ Contact us ](/contact) #### Highlight exclusive offers to maximize customer value  Effectively promote new offers with targeted messages. Drive engagement, enhance customer satisfaction, and encourage adoption of products and services tailored to their financial needs.  [ Contact us ](/contact) #### Reconnect and re-engage with inactive customers  Reignite customer interest with personalized messages that highlight tailored solutions and offers. Encourage inactive users to rediscover the value of your services and strengthen their relationship with your brand.  [ Contact us ](/contact) #### Launch your latest products with impact  Reach your target audience instantly with product announcements and promotions. Drive excitement and boost sales with targeted omnichannel marketing campaigns.  [ Contact us ](/contact) #### Delight customers with tailored offers  Send tailored promotions based on customer preferences and behavior. Increase customer engagement and loyalty with timely and relevant offers. [ Contact us ](/contact) #### Reclaim lost sales with smart cart recovery  Win back customers who abandon their carts with automated reminders and incentives. Recover lost revenue and improve conversion rates.  [ Contact us ](/contact) #### Keep your customers informed and engaged  Notify customers as soon as their desired products are back in stock. Drive immediate sales and strengthen customer relationships.  [ Contact us ](/contact) #### Empower your customers with self-service options  Enable customers to track, modify, and return orders easily through SMS, Email, Voice or chat apps. Improve customer satisfaction and reduce support costs.  [ Contact us ](/contact) #### Reward your loyal customers  Send personalized loyalty point notifications and redemption reminders. Encourage repeat purchases and foster long-term customer relationships.  [ Contact us ](/contact) #### Provide instant support, anytime, anywhere  Automate customer support with simple and AI-powered chatbots. Resolve common queries instantly and reduce customer wait times.  [ Contact us ](/contact) #### Boost revenue with targeted offers  Send personalized offers based on customer usage patterns and preferences. Increase average revenue per user (ARPU) and customer lifetime value (CLV).  [ Contact us ](/contact) #### Simplify top-ups and boost customer satisfaction  Enable customers to top up their accounts easily. Improve customer experience and reduce churn.  [ Contact us ](/contact) #### Drive postpaid conversions   Send personalized offers and incentives to convert prepaid customers to postpaid plans. Increase revenue and customer loyalty.  [ Contact us ](/contact) #### Proactive reminders so customers don’t miss out  Send timely reminders for bill payments, plan expiration, and other important notifications. Reduce missed payments and improve customer satisfaction.  [ Contact us ](/contact) #### Enhance customer engagement through mobile apps  Promote app adoption to provide customers with convenient access to account management, billing, and service features. Simplify customer interactions and reduce dependency on physical stores or call centers.  [ Contact us ](/contact) #### Simplify appointment scheduling for better care  Streamline the scheduling process, reduce wait times, and enhance patient satisfaction with convenient and efficient access to healthcare services.  [ Contact us ](/contact) #### Deliver critical test results instantly and securely  Send time-sensitive test results directly to patients' mobile devices. Ensure timely patient care and reduce administrative burdens. [ Contact us ](/contact) #### Enhance patient care with interactive consultations  Facilitate real-time, two-way communication between healthcare providers and patients. Improve patient engagement and satisfaction.  [ Contact us ](/contact) #### Empower patients with knowledge for better health Send personalized health information and educational materials to patients via their favorite channel. Promote healthy behaviors and improve patient outcomes.  [ Contact us ](/contact) #### Provide instant symptom assessment and guidance  Enable patients to self-assess symptoms through interactive chatbots and voice assistants. Offer immediate advice and triage patients effectively.  [ Contact us ](/contact) #### Streamline prescription ordering and delivery  Simplify the prescription process for both patients and healthcare providers. Automate prescription requests and refills, ensuring timely medication access.  [ Contact us ](/contact) #### Simplify driver onboarding and verification  Automate driver registration and verification processes with cost effective, omnichannel authentication. Streamline onboarding and reduce administrative overhead. [ Contact us ](/contact) #### Real-time driver location tracking so passengers are never stranded  Track driver locations in real-time to optimize dispatch and ensure timely pickups and deliveries. Enhance operational efficiency and customer satisfaction. [ Contact us ](/contact) #### Give customers the pick-up choice  Allow customers to easily modify their pick-up location via chat apps. Provide a seamless and convenient user experience.  [ Contact us ](/contact) #### Ensure privacy and security for customers  Mask caller IDs to protect customer privacy and security. Build trust and confidence with your customers.  [ Contact us ](/contact) #### Keep customers informed and engaged  Send real-time ride status updates to customers on the channels they are on. Improve transparency and reduce customer anxiety.  [ Contact us ](/contact) #### Gain valuable insights and improve service  Send automated feedback surveys to customers on their preferred channel. Collect valuable feedback and identify areas for improvement.  [ Contact us ](/contact) #### Simplify booking and confirmation  Automate booking confirmations and reminders in an omnichannel way. Reduce no-shows and increase revenue. [ Contact us ](/contact) #### Boost last-minute bookings with targeted offers  Send time-sensitive offers on flights and hotel bookings to potential customers and maximize revenue.  [ Contact us ](/contact) #### Experience carefree journeys with real-time support Provide travelers with instant assistance at every step of their journey. Resolve issues quickly, enhance satisfaction, and ensure a stress-free travel experience with reliable, real-time support. [ Contact us ](/contact) #### Keep guests informed with real-time updates  Send instant updates on flight delays, gate changes, and other travel disruptions. Provide a seamless and stress-free travel experience. [ Contact us ](/contact) #### Enhance the check-in experience  Provide 24/7 support to guests and passengers with AI-powered chatbots and voice assistants. Increase satisfaction and keep customers stress-free.  [ Contact us ](/contact) #### Reward loyalty and drive repeat business  Send personalized loyalty program updates, rewards, and benefits. Incentivize repeat stays and increase customer loyalty. [ Contact us ](/contact) ## Your customers. Their channels. It’s easier to get the attention of your customers when you meet them where they are. You focus on the message; we get it delivered loud and clear. [ SMS API ](/sms)[ MMS API ](/mms)[ Voice API API ](/voice)[ Live Chat API ](/live-chat)[ RCS API ](/rcs)[ Email API ](/email)[ Instagram API ](/instagram-business)[ WhatsApp API ](/whatsapp-business)[ Messenger API ](/messenger)[ Telegram API ](/telegram)[ Viber for Business API ](/viber-business)[ Apple messages for business API ](/apple-messages-for-business) [ Explore all channels ](/products) ## Build flexible workflows with industry-leading CPaaS APIs  ``` code goes here ``` ### Code your own solutions Integrate your customers’ favorite channels and build experiences your customers want, the way you want.  [ Explore docs ](/docs) [ Explore APIs ](/docs/api) ### Authentication Fully automated, cost-effective way to authenticate your customers, with multistep failover that leaves no message undelivered [ Explore Authentication ](/authentication) ### CPaaS X New and enhanced APIs designed to make the Infobip platform more scalable and modular for diverse customer use cases. [ Explore CPaaS X ](/cpaas-x) ### Network APIs Making it easier for developers to access advanced network capabilities, helping them build better apps faster. [ Explore Network API ](/network-apis) ## Scalable, secure and compliant with our hyper network ## 1300+ Physical servers ## 40+ Data centers and auxiliary locations ## 17K+ Virtual machines ## 1600 Service types ## 15K + Application instances ## 800+ Engineers ## 7bn End user touchpoints ## 1000 Deployments daily ## Head into the conversational future with a trusted partner Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers. [ Explore partnership ](https://partners.infobip.com/)[ Become a partner ](https://partners.infobip.com/become-a-partner) ![](https://cdn-web.infobip.com/uploads/2024/12/google.png) ![](https://cdn-web.infobip.com/uploads/2024/12/oracle.png) ![](https://cdn-web.infobip.com/uploads/2024/12/adobe.png) ![](https://cdn-web.infobip.com/uploads/2024/12/meta.png) ![](https://cdn-web.infobip.com/uploads/2024/12/microsoft.png) ![](https://cdn-web.infobip.com/uploads/2024/12/hubspot.png) ![](https://cdn-web.infobip.com/uploads/2024/12/salesforce.png) #### Compose your own tech stack by integrating our solutions with any app  With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.  [ Explore all integrations ](https://partners.infobip.com/exchange) ## Transforming 10,000+ businesses worldwide  [ Explore customer stories ](/customer) ## Stay on top of every tech trend: Explore our resources  ## Get the latest insights and tips to elevate your business By subscribing, you consent to receive email marketing communications from INFOBIP. 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