Title: Viber business URL: https://www.infobip.com/guides/get-started-guide/viber-for-business # Craft end-to-end customer journeys with Viber for Business The ideal channel for building closer customer relationships. Enable one-to-one marketing and drive conversions in 190+ countries with Viber business messaging solutions. [ Contact an expert ](/contact) ## Build memorable customer journeys with Viber for Business Viber's rich features and widespread use enable you to engage with customers all over the world in vibrant and memorable ways. 1 billion users in 190+ countries. 44+ languages supported. 8,500+ brands choose Viber Business Messages. ## Achieve better results with Viber for Business ### Communicate at scale Switch to Viber to benefit from the reduced cost, wider reach, reliable fail-over, and helpful automation options available with the messaging app that your customers love. ### Improve customer satisfaction From conversational interactions between customers and agents, to chatbots providing 24/7 support, Viber for Business helps you provide the service that makes you stand out. ### Boost engagement Create memorable experiences at every stage of the customer journey with personalized promotional messages, and transactional messages that deliver crucial information direct to your customers’ inbox. ## Implement flexible and cost-effective messaging throughout the customer journey ## Viber Business Messages Create engaging one-to-one interactions on your customers' favorite messaging app with images, video, and file sharing for a convenient and memorable experience. [ Discover Viber Business Messages ](/viber-business/messages) ## Viber Bots Deploy chatbots that work for you 24/7 – driving engagement, generating leads, and providing answers to common queries. [ Discover Viber Bots ](/viber-business/bots) ## Start meaningful customer conversations with a messaging solution for every use case ### Promotional messages Create compelling campaigns and boost conversion rates with Viber’s unique engagement features including interactive buttons, images, videos, stickers, and attachments. - Personalized promotions and discounts - Engaging product messaging with rich media - Back in stock alerts - Loyalty club welcome messages - Re-engagement campaigns and renewal reminders ### Transactional messages and notifications Ensure that your customers always receive important notifications including one-time-passwords (OTPs), alerts, and reminders. - Transaction and payment notifications - Shipping and delivery notifications - Event reminders ### Conversational customer support Provide superior customer support at every stage of the customer journey with two-way communication that can include multiple file types and rich media content for efficient issue resolution. - Easy troubleshooting with one-to-one conversations or chatbots - Account and service sign-up and quick verification - Sales support and lead nurturing - Collecting feedback and reviews ### Craft the entire customer journey on a single app ## Acquire Attract potential customers with versatile chatbots and attention-grabbing messages that include rich content and interactive buttons. [ Check use cases ](/viber-business/use-cases) ## Grow Boost conversions with personalized promotional messages and keep customers updated with real-time transaction and service notifications. [ Check use cases ](/viber-business/use-cases) ## Retain Re-engage customers and offer always-on support to increase brand loyalty, reduce churn, and maximize positive brand reviews. [ Check use cases ](/viber-business/use-cases) ## Learn how top brands are using Viber Business Messages to drive sales and improve customer satisfaction [ More customer stories ](/customer) ## Easily connect to the Viber Business Messages API Benefit from the versatility of Viber Business Messages and build rich, cost effective, and scalable messaging solutions. - Choice of a basic or fully featured API - Rich engagement functions - Clear API documentation - Developer support [ Explore API docs ](/docs/viber) ``` code goes here ``` #### Speak to us about using Viber Business Messages with your existing systems Automate Viber messages from your existing CRM and third-party platforms for event-triggered notifications, promotional messages, reminders and much more. [ Contact an expert ](/contact) ### Harness over 15 years of experience with the world's best connected platform. With industry-leading expertise, you can deliver superb customer experience through our global network. [ Contact an expert ](/contact) ## 9,700+ global connections And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world. ## 75+ offices on 6 continents Global experience and local presence provides best-in-class service and solutions. ## 40+ data centers Our worldwide data centers help you keep operations running smoothly and efficiently. ## Learn more about Viber for Business