Title: LinkedIn Live

URL: https://www.infobip.com/events/linkedin-live

LINKEDIN LIVE

# You've invested in AI — but is your CX mature enough to scale with it?

Date: Thusday, October 29, 2026

Time: 4:00pm GTM I 5:00pm CET

[ Join here ](https://www.linkedin.com/events/7518656420511252480/?viewAsMember=true)

## About the event

You’ve invested in AI. But are your systems ready to work together?

AI is transforming customer engagement, but without connected systems and integrated channels, even the most promising initiatives can fall short. Infobip’s 2026 CX Maturity Report reveals that only 58% of organisations have fully integrated digital channels, highlighting a significant gap between technology ambition and customer reality.

Join Infobip, BT Group, and Outcomes as we explore the next stage of CX evolution: orchestration. Together, we’ll discuss how organisations can connect data, channels, and technology to deliver more seamless customer journeys, stronger business outcomes, and experiences that scale.

From defining CX maturity to aligning customer needs with operational goals, this session will share practical insights for turning innovation into measurable results.

[ Discover your CX Maturity Level ](https://www.infobip.com/cx-maturity/assessment)

## What will you take away?

1. A clearer way to spot where a customer journey is getting stuck

1. Assess whether your existing systems can support the experience you want to build

1. Identify where to focus before investing in more technology

1. CX Maturity Assessment findings to help you see how organisations are approaching these challenges

## Meet our speakers

## Ana Burica INFOBIP

Director of Business Growth and Strategy

## Ivan Duran INFOBIP

Market Growth Specialist

## Prit RoopraiBT Group

Head of Customer Experience Solutions

## Mark Lister OUTCOMES

Co-Founder

## Proud to be recognized by

![](https://cdn-web.infobip.com/uploads/2025/07/infobipxhaas.svg) 

##  Two teams. 
One obsession.



 Performance through innovation



 [ Discover more ](/haas-f1-team-partnership)



  ![](https://cdn-web.infobip.com/uploads/2025/07/infobip-haas-f-ic-viva-car-1.png) 







 



 



 





 A LEADER AGAIN



##  2026 Gartner®
Magic Quadrant™
for CPaaS



 Positioned furthest for our Completeness of Vision!



 [ Get the report ](/analyst-reports/gartner-magic-quadrant-cpaas)



  ![](https://cdn-web.infobip.com/uploads/2026/05/gartner-quadrant.png)

## More upcoming events where you can find us