Title: LI Live - The future of CX maturity featuring Google & Forrester

URL: https://www.infobip.com/events/li-live-the-future-of-cx-maturity-ai-conversations-with-forrester-google-infobip

## About the session

Learn how to enhance your customer experience (CX) by implementing AI and conversational solutions. Join Forrester, Google and Infobip as we discuss the state of CX and unveil the Infobip Conversational CX Maturity Benchmarking Index.

## What will you learn?

## Test your CX maturity

- The current state of CX landscape
- How to use AI to Enhance your CX
- Understanding conversational CX maturity
- Showcasing the Infobip Conversational CX Maturity Benchmarking Index

Find out where you stand on our CX Maturity scale to identify your starting point and receive detailed steps on how to progress to a higher maturity level.



[ Take test here](https://www.infobip.com/cx-maturity-assessment)

## Speakers:

![](https://cdn-web.infobip.com/uploads/2024/03/IvanOphoto2-scaled.jpg)  Ivan Ostojić  Chief Business Officer, Infobip  

 

     ![](https://cdn-web.infobip.com/uploads/2024/03/IvanOphoto2-scaled.jpg)  Ivan Ostojić  Chief Business Officer, Infobip

![](https://cdn-web.infobip.com/uploads/2025/01/joana-vandenbrink.png)  Joana de Quintanilha  VP, Principal Analyst, Forrester  

 

     ![](https://cdn-web.infobip.com/uploads/2025/01/joana-vandenbrink.png)  Joana de Quintanilha  VP, Principal Analyst, Forrester

![](https://cdn-web.infobip.com/uploads/2025/01/josh-diner-e1738232564911.jpg)  Josh Diner  Head of Product Marketing, SaaS and Verticals, Infobip  

 

     ![](https://cdn-web.infobip.com/uploads/2025/01/josh-diner-e1738232564911.jpg)  Josh Diner  Head of Product Marketing, SaaS and Verticals, Infobip

![](https://cdn-web.infobip.com/uploads/2025/01/how-to-realize-the-full-promise-of-the-rcs-channel-mef.jpg)  Nagi Moubareck  Channel <br>Partnership Business Communications, Google  

 

     ![](https://cdn-web.infobip.com/uploads/2025/01/how-to-realize-the-full-promise-of-the-rcs-channel-mef.jpg)  Nagi Moubareck  Channel <br>Partnership Business Communications, Google

## Proud to be recognized by

## More upcoming events where you can find us

[   GSMA MWC25 Barcelona

 3-6 March, 2025](/events/mobile-world-congress-barcelona)