Title: CX Unlocked Americas URL: https://www.infobip.com/events/cx-unlocked-americas-eng ## Bringing great minds together to reimagine the future of CX You are invited to an exclusive event celebrating Infobip’s most valuable customers and partners. Over 2 days, we’ll co-create around the future of customer experience. When: May 6 - 7, 2025 Where: Miami Marriott Biscayne Bay What to expect:  - Engaging keynotes and panel discussions featuring CX visionaries. - Hands-on workshops showcasing Infobip’s cutting-edge solutions. - Networking opportunities with professionals across retail, BFSI, tech, and more. - Miami vibes, views, and a little sunshine while we connect and learn! What We'll be Covering: - **AI-Powered Customer Engagement:** How AI is transforming CX through hyper-personalization and automation. - **Omnichannel Strategies for the Future:** Creating seamless, data-driven customer journeys across multiple touchpoints. - **Proactive & Predictive CX:** Leveraging AI and analytics to anticipate customer needs before they arise. - **Digital Transformation in Customer Experience:** Real-world case studies of CX innovation and business impact. - **The Ethics & Challenges of AI in CX:** Balancing automation with human touch while ensuring responsible AI usage. ## Discover what you'll experience at CX Unlocked CX Unlocked [Chicago Edition] CX Unlocked [México Edition] ## Agenda We're finalizing thought-provoking sessions and expert speakers now. The sample agenda below is what you can expect. TimeTuesday, July 236:00 - 8:30 pm**Welcome cocktails and dinner** TimeWednesday, July 24Speakers8:30 - 9:20 am**Breakfast and networking** 9:20 - 9:30 am **Welcome and opening****Ivan Ostojić**, Chief Business Officer, Infobip9:30 - 9:45 am**Infobip Session**: Next Generation of Cloud Communication Trends & Evolution of Infobip's Platform **Ivan Ostojić**, Chief Business Officer, Infobip9:45 - 10:15 am**Infobip Session**: How Gen AI and Rich Messaging Will Make or Break Your Brand**James Brown**, Strategic Partnership Development Manager at Infobip10:15 - 11:00 am**Thought Leadership Keynote****Guest Expert Speaker**11:00 - 11:15 am**Break**11:15 - 11:45 am**Thought Leadership Keynote**: Developing an AI Strategy for Breakthrough Use Cases11:45 - 12:45 pm**Lunch Break**12:45 - 1:15 pm**Thought Leadership Keynote**: Elevate Your Business Messaging: RCS and Conversational AI Strategies1:15 - 1:45 pm**Fireside Chat**: How Gen AI and Big Tech are Pushing the Boundaries of Innovation, Technology, and Business Outcomes1:45 - 2:15 pm**Thought Leadership Keynote**: AI Impact on Society and CX2:15 - 2:30 pm**Break**2:30 - 3:00 pm**Fireside Chat**: AI underpinned CX in a highly regulated industry3:00 - 3:45 pm**Thought Leadership Panel**: Personalization in CX at scale using AI3:45 - 4:00 pm**Day 1 Closing Thoughts****Ivan Ostojić**, Chief Business Officer, Infobip 5:30 - 10:00 pm**Transfer and Dinner Experience** TimeThursday, July 25 ​Speakers9:00 - 9:45 am **Breakfast and networking**9:45 - 10:30 am **Thought Leadership Panel with Q&A**: Enhancing CX through Rich Messaging10:30 - 11:30 am**Interactive Roundtable Session**11:30 - 11:45 am **Closing thoughts****Ivan Ostojić**, Chief Business Officer, InfobipRest of day**1:1 Available Meetings with Infobip Leadership** ## Visa info Before booking travel arrangements, please check if the US visa is needed for your country, and which terms apply. ## Request to attend Places are limited and will be allocated on a first-come, first-served basis, so request yours now not to miss out! By registering for our Unlocked Event, you agree that you have read, understood and accept the Terms and Conditions. Places are limited and will be allocated on a first-come, first-served basis, so request yours now not to miss out! ## Travel and transport Hotel: Soho Grand Hotel Located in the heart of Manhattan´s most iconic neighborhood, Soho Grand embodies SoHo´s creative energy and rich story. Just steps away from old-renowned art gallieries, boutiques and restaurants. Everything is managed by Infobip. You don’t need to book anything by yourself. ​ Opening Night Reception ## Peasant Wine Bar in Nolita/Soho Located in NoLiTa, Peasant is an Italian restaurant by Chef Marc Forgione specializing in handmade pastas, wood-fired dishes, and Italian wines served in a warm and refined setting. To kickoff our event, we’ll gather in Peasant’s private and cozy wine room for wine and hors d'oeuvres. Dinner Experience ## Rockefeller Center’s Club 75 Located high above the hustle and bustle of Midtown Manhattan in 75 Rockefeller Plaza is one of NYC’s premier members-only work and social clubs. Wrapped in iconic views of the city, Club 75 features a private restaurant, bar and work lounge alongside a five-star culinary and hospitality team. Join us to relax, network and take in the cityscape. The evening will include: - A private dinner prepared by a Michelin-trained Chef - An open bar and wine pairing with dinner - Entertainment by illusionist and magician Alexander Boyce Accommodations ## Soho Grand Hotel Located in the heart of Manhattan´s most iconic neighborhood, Soho Grand embodies SoHo´s creative energy and rich story. Just steps away from old-renowned art galleries, boutiques and restaurants. Everything is managed by Infobip. You don’t need to book anything by yourself.