Title: Conversational support

URL: https://www.infobip.com/conversational-experience/conversational-support

# Design intelligent, always-on assistance with conversational support 

Provide always-on, intuitive, and automated support over your customers’ preferred channel with seamless agent takeover for a more personalized experience via Infobip’s conversational support solution. 

[ Contact sales ](/contact)

## Provide always-on customer support through chatbots and live agents

Support

 Provide support on your customers’ preferred channels.



 Self-service

 Always on support and quick self-service with chatbot.



 AI

 Use AI to understand customers intent and 
respond accordingly.



 Unify data

 Full conversational history for a personalized customer experience.



 Friction-free transitions

 Seamless handover from chatbots to 
live agents.



 Automate

 Automated routing to send conversations to the right agent.

## Engage with customers over the most popular channels

Design conversational support experiences over the widest range of channels. 

[ SMS

  META  ](/sms)[ MMS

  META  ](/mms)[ Voice API

  Linkedin  ](/voice)[ Live Chat

  Email  ](/live-chat)[ RCS

 ](/rcs)[ Email

 ](/email)[ Instagram

 ](/instagram-business)[ WhatsApp

 ](/whatsapp-business)[ Messenger

 ](/messenger)[ Telegram

 ](/telegram)[ Viber for Business

 ](/viber-business)[ Apple messages for business](/telegram)

[ Explore all channels ](/products)

## Map the right use cases across the customer journey

<tabs>
<tab label="Post-sale support">
#### Interactive delivery and returns notifications

Design chatbot interactions to handle all customers’ post-sale queries from delivery status to returns and refunds.
</tab>
<tab label="Onboard">
#### Personalized onboarding 

Improve user registration with virtual assistance that drives customer through each stage of the journey. 
</tab>
<tab label="Schedule">
#### Book or manage appointments

Make booking, rescheduling and cancelling appointments easy with a menu-based chatbot.  
</tab>
<tab label="Troubleshooting">
#### Resolve queries quicker

Provide always-on support for simple queries with the ability to automate routing to agents for more complex ones. 
</tab>
<tab label="Call deflection">
#### Deflect calls to digital channels  

Optimize support journey by seamlessly transferring customer calls on their preferred digital channel.
</tab>
</tabs>

## Discover how we helped our customers 

#### Create your conversational ecosystem with multiple integration options 

[ Check all integrations ](/platforms?child:platform_products=moments)

##  Start providing always-on assistance with conversational support 

 See how our conversational experience solution can help you increase customer satisafcation.

 [ Contact an expert ](/contact) 









 ![](https://cdn-web.infobip.com/uploads/2025/01/infobip-woman-texting-1.jpg)