Title: Conversational marketing

URL: https://www.infobip.com/conversational-experience/conversational-marketing

# Deliver campaign ROI with conversational marketing 

Elevate marketing and promotional campaigns to drive engagement and deliver value with Infobip’s conversational marketing solution. 

[ Contact an expert ](/contact)

## Hyper-personalize and create conversational campaigns that build loyalty

Engage

 Engage your customers in real-time with two-way conversations.



 Unify data

 Leverage 360 customer view to understand your customers’ behavior and personalize interactions.



 Promote

 Promote through your customer’s favorite channels.



 Personalize

 Personalize recommendations products and services with a conversational, human-like chatbot.



 Generate leads

 Increase awareness and generate leads within a single chat app.



 Automate

 Automate lead generation and qualification with chatbots.

## Engage with customers over the most popular channels 

Deliver true conversational campaign experiences over the widest range of channels. 

[ SMS

  META  ](/sms)[ MMS

  META  ](/mms)[ Voice API

  Linkedin  ](/voice)[ Live Chat

  Email  ](/live-chat)[ RCS

 ](/rcs)[ Email

 ](/email)[ Instagram

 ](/instagram-business)[ WhatsApp

 ](/whatsapp-business)[ Messenger

 ](/messenger)[ Telegram

 ](/telegram)[ Viber for Business

 ](/viber-business)[ Apple messages for business](/telegram)

[ Explore all channels ](/products)

## Map the right use cases across the customer journey

<tabs>
<tab label="Promotions">
#### Promotional messaging

Design and orchestrate campaigns to announce discounts, offers, and sale periods to attract and engage with customers.
</tab>
<tab label="Personalization">
#### Personalized campaigns

Engage with customers in a personalized manner by leveraging past behavior, purchase patterns, demographics and other custom attributes. 
</tab>
<tab label="Conversation">
#### Lead generation

Collect leads and customer information when communicating with customers via a chat app conversation to initiate purchase. 
</tab>
<tab label="Loyalty">
#### Loyalty campaigns

Improve customer loyalty by sending messages to customers who have registered for membership or loyalty schemes. 
</tab>
<tab label="Subscription">
#### Subscription reminders

Send timely notifications to subscribers on renewals, special offers or perks and reminders. 
</tab>
<tab label="Revenue growth">
#### Upsell or cross-sell campaigns

Schedule personalized campaigns to cross-sell or upsell relevant products and services to boost revenue and increase customer value. 
</tab>
</tabs>

## Discover how we helped our customers 

#### Create your conversational ecosystem with multiple integration options 

[ Check all integrations ](/platforms?child:platform_products=moments)

## Create conversational marketing campaigns that convert

See how our conversational experience solution can help you scale your engagement efforts across the customer journey. 

[ Contact an expert ](/contact)