Title: Apple Messages for Business
URL: https://www.infobip.com/apple-messages-for-business
# Build premium journeys with Apple Messages for Business
Offer enhanced customer journeys to 1.8 billion active Apple devices worldwide using Apple Messages for Business.
[ Contact an expert ](/contact)
#### Roadside Assistance via satellite: Always within reach
Infobip supports Apple’s Roadside Assistance via satellite, giving roadside assistance providers a reliable way to stay connected with drivers and receive their location data, even in areas with no coverage. Stay connected, respond faster, and extend your service reach beyond network limits.
[ Learn more ](https://www.infobip.com/blog/apple-roadside-assistance-via-satellite)
[ Contact us ](/contact)
## Enhance your communication strategy with Apple Messages for Business
Improve your interactions with customers and drive better business results.
STAND OUT
#### Grow brand visibility
Build your presence on iOS Search when you connect directly from Maps, Search, Siri, and websites on any Apple device – from iPhone and iPad to Mac and Apple Watch.
CONVERSATIONAL SALES
#### Boost sales directly in chat
Take a helpful, human approach to selling. Share answers directly through chat and use rich media to give customers the information they need to buy with confidence.
APPLE PAY
#### Simplify purchases
Make business with you secure and easy by offering authentication and payment within the Messages app. No interruptions, just a fast and simple checkout process.
ALWAYS-ON SUPPORT
#### Speed up customer service
Redirect calls to a chat and offer 24/7 self-service options for your customers. Save time and agent resources while still providing levels of quality service.
NEXT LEVEL CX
#### Build better experiences
Connect interactivity to convenience for experiences that increase customer loyalty and lifetime value.
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## Easily integrate Apple Messages for Business with APIs
Quickly add Apple Messages for Business to your communication stack through our APIs, with low-code options, and offer customers easily accessible customer support.
API
SDKs
Integrations
Essentials
[ Explore API documentation ](/docs/api/channels/apple-mfb)
## Amplify your Apple Messages for Business with our cloud applications
## Conversations
Manage all your Apple Messages for Business from a unified workspace where your team can access conversation history, customer profiles, and more to provide personalized support or drive sales.
[ Explore Conversations ](/conversations)
## Answers
Our CX Consultancy offers a range of services to help your business improve their customer experience using advanced communication technologies and best practices to suit your environment.
[ Explore Answers ](/answers)
## People CDP
Unify any customer data collected by a chatbot and build detailed profiles to optimize your customer's journey.
[ Explore People CDP ](https://www.infobip.com/people)
## Secure transactions with Apple Messages for Business features
Create more engaging experiences and smoother user journeys on a single chat app.
## Enable in-conversation payments
Connect your Apple Messages for Business with Apple Pay to provide customers with secure ways to make purchases.
## Keep your Apple wallet files sorted
Send attachments and enable customers to add documents to files they want to store in their Apple wallet.
## Secure messages
Earn your customers’ trust with secure messages, including attachments such as bank statements or bills.
## Use integrated logins
Speed up the login process using built-in authentication elements in your Apple Messages for Business.
## Enrich conversations with Apple Messages for Business
Create more engaging experiences and smoother user journeys on a single chat app.
#### Offer easy access to conversations
Direct customers to chat via Apple Messages for Business from your website, search results, app, emails, and other entry points.
#### Customize messaging
Build a unique customer experience with a customized journey using the built-in Messages app and your own branded account.
#### Influence conversion rates
Entice customers to click through to the next step in their journey. Add interactivity to your communications using quick replies, images, videos, and URLs.
#### Simplify decision-making
Help customers make the right choice by setting up pre-defined menus with lists of products to buy, time slots to schedule, or locations for pickup or delivery.
#### Improve engagement
Respond to messages within the Messages app using various content formats to boost engagement.
#### Messages for Business Forms
Message Forms use standard Apple interface elements, such as tappable items with single or multiple selections, and day-picker wheels, which iOS users are already familiar with.
[ Explore use cases with Message forms ](/blog/8-use-cases-for-driving-engagement-on-apple-messages-for-business)
## Assist customers through their entire journey
From initial inquiry to product delivery, interact with customers and build better experiences using Apple Messages for Business.
[ Contact an expert ](/contact)
SECURITY
#### Enable authentication options
Simplify and speed up processes by enabling registration confirmations, direct login, or two-factor authentication directly through chat.
CUSTOMER SERVICE
#### Keep a clean database
Reduce inbound phone call volume by offering Message Suggest and build a simple FAQ chatbot. Give your customers immediate answers to common questions and enable agent takeover when needed.
CUSTOMER ENGAGEMENT
#### Showcase your product offering
Use a list picker to provide customers with a complete view of your product offerings. Connect your list picker with Apple Pay to support the entire purchasing journey.
SALES
#### Offer assisted shopping
Assist your customers in selecting the appropriate product or service based on the information collected from Message Forms. Send a 3D file of a product to simulate the experience they would have in the store.
CUSTOMER SUPPORT
#### Resolve issues in chat
Allow your customers to share all the details about issues they are experiencing through Forms. If a chatbot cannot resolve the issue, a live agent can take over and call back the customer using the responses submitted through Forms.
## Two teams.
One obsession.
Performance through innovation
[ Discover more ](/haas-f1-team-partnership)
A LEADER AGAIN
## 2026 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
[ Get the report ](/analyst-reports/gartner-magic-quadrant-cpaas)
#### Interested in Apple Messages for Business?
Talk to our experts about how we can help integrate Apple Messages for Business into your communication stack and bring you better business results.
[ Contact us ](/contact)
## Connect with your customers on their favorite devices
Start using Apple Messages for Business with Infobip
[ Contact an expert ](/contact)