Title: Conversational AI Platform & Software for Enterprise
URL: https://www.infobip.com/agentos/conversational-ai-platform
# Conversational AI that works in production, not just in demos
AgentOS brings together production-ready orchestration, verified knowledge retrieval, and enterprise-grade security to power accurate, reliable conversations at scale. Engineered for high volume engagement. Ready from day one.
[ Contact us ](/contact)
## Why brands choose Infobip’s conversational AI
From intent detection to verified knowledge retrieval, every component is built for production workloads where accuracy, cost control, and speed-to-market matter.
## Route every conversation correctly
Automatically understand user intent and route conversations to the right outcome without extensive back and forth. Real-time intent classification directs customers to automated journeys, AI agents, or human support based on what they actually need.
## Always provide accurate AI responses
Apply context, memory, and retrieval intelligence to every interaction so AI responds with relevant, documentation-grounded answers. Reduce human escalations by ensuring every response is backed by verified knowledge.
## Build fast, launch sooner
Ready-made tools for chunking, retrieval, and workflow setup reduce production build time. Skip months of infrastructure work and go live with conversational AI solutions that are production-ready from day one.
## Two teams. One obsession.
Performance through innovation
[ Discover more ](/haas-f1-team-partnership)
A LEADER AGAIN
## 2025 Gartner®Magic Quadrant™for CPaaS
Positioned furthest for our Completeness of Vision!
[ Get the report ](/analyst-reports/gartner-magic-quadrant-cpaas-2025)
## AI tools ready for production
Our suite of composable, granular AI tools enable you to build conversational experiences that stay accurate, safe, and relevant at scale.
### AgentOS Intelligence Orchestrator
Detect and classify customer intent in real time, routing each conversation to the right resource.
Intent Routing analyzes customer messages and automatically directs them to the optimal destination: automated campaigns, AI agents, or human agents for complex issues. No manual keyword rules, no misrouted conversations.
Active Recall applies smart memory across conversations. Interaction history is automatically surfaced so AI delivers context-aware responses without customers having to repeat themselves.
### Enterprise-grade controls built for regulated environments
Keep AI systems safe, compliant, and accurate from day one. Move beyond black-box unpredictability. AI Guardrails give you granular control over model behavior, allowing you to define specific boundaries, filter harmful inputs and outputs, and enforce strict compliance policies. Every AI output is validated against your business rules before it reaches customers, meeting the highest standards for security, privacy, and auditability.
### Agentic RAG and Document Intelligence
Retrieve verified knowledge at scale with production-ready retrieval-augmented generation.
AI Knowledge Agent offers high-performance RAG designed for rapid deployment. It returns precise, documentation-grounded answers across sales, support, commerce, reducing escalations and heightening user confidence by ensuring AI responds with facts.
Agentic Chunker automates document preparation, boosting vector search recall from 70% to 95% when paired with the cross-encoder. Data preparation time drops from months to hours while original documents stay intact.
AI Knowledge Insights moves beyond low-level metrics. Purpose-built analytics highlight performance gaps and winning patterns, from missing knowledge to highly effective responses, so you can fix weaknesses faster and double down on what drives satisfaction.
### Enterprise LLM management supporting cloud and on-premises deployments
Harness true flexibility with LLM-agnostic tools. Built to integrate with a wide range of large language models, including OpenAI GPT, Llama, Gemini, and more. Choose the right model for each task without vendor lock-in, ensuring consistent, optimized AI performance across your conversational AI platform.
### Low-level AI tools to build scalable production conversational workflows
Multimedia FAQ delivers verified, media-enhanced Q&A responses for bots and chat interfaces. It eliminates AI hallucinations by returning only pre-approved answers with optional images and videos. If no suitable answer exists, it returns nothing instead of guessing.
Intent Detector classifies user messages into predefined intents using advanced text classification. It replaces manual keyword rules with semantic intent recognition, guiding users to the correct flow based on message meaning. The zero-training model uses contextual examples tied to specific use cases, simplifying maintenance as new topics arise.
Custom Prompt gives you direct access to leading LLMs with full control over tone, behavior, and response quality. Design tailored prompts for advanced prompt engineering and precise evaluation without interference.
## End-to-end conversational solutions
AgentOS goes beyond a conversational AI platform, combining AI infrastructure, orchestration, and data to power the entire customer journey.
### AI-powered customer engagement
Create targeted engagement campaigns with automated, AI-driven personalized flows. Reach the right audience with the right content at the right time, with seamless integrations and robust analytics.
[ Explore Customer engagement module ](/agentos/customer-engagement-platform)
### AI support with human oversight
Automate responses to FAQs and routine inquiries with chatbots and AI agents, freeing human agents for complex cases. AI gathers essential context before handoff, so agents resume conversations with full customer history and data through a unified omnichannel interface.
Seamless for customers, efficient for agents. Human oversight ensures accuracy with the ability to intervene as needed. Native integrations with Salesforce, Zendesk, and Microsoft Dynamics deliver instant access to customer profiles.
[ Explore Cloud contact center ](/agentos/cloud-contact-center)
### One builder for every type of chatbot
Combine rule-based, intent-based, and generative AI chatbots in a single platform, choosing the right approach for each use case. Power 24/7 customer engagement on your customers’ favorite channels.
[ Explore chatbot builder ](/agentos/chatbot-building-platform)
### Unify customer data from all channels
Collect customer datapoints from all engagement channels, including interaction patterns and behavioral signals, to build richer, more comprehensive customer profiles.
Aggregate and unify this information to empower AI agents with the context needed to operate autonomously and deliver seamless experiences across every journey. Agents benefit from a 360-degree view of each customer, informed by AI interactions and engagement history.
[ Explore conversational CDP ](/agentos/customer-data-platform)
### Engage users with conversational AI gamification
Use AI-driven games, quizzes, and interactive flows to capture attention and guide users through conversations that feel natural and rewarding. Gamified engagement boosts participation, collects high-quality data, and drives actions like sign-ups, opt-ins, and conversions.
*Interface shown is a simplified version for demonstration purposes.
## Use cases across industries
## Retail and eCommerce
Drive revenue with product recommendations, cart abandonment recovery, loyalty programs, and personalized promotions. Conversational commerce lets customers browse, ask questions, and pay without leaving the chat.
## Banking and finance
Automate secure customer onboarding, account management, and fraud alerts while meeting regulatory requirements. AI Guardrails ensure every response stays compliant in regulated environments.
## Healthcare
Reduce administrative load with automated appointment scheduling, prescription reminders, and FAQ support. Keep patient data secure with enterprise-grade privacy controls.
## Travel & hospitality
Streamline booking management, real-time travel notifications, and post-trip feedback. Resolve itinerary changes and cancellations instantly through conversational flows.
FLEXIBLE BY DESIGN
## No-code, low-code or pro-code
Build your way. Developers can write custom code for full control. Technical teams can configure and extend with integrations. Business users can build visually without code. All three deliver the same agent capabilities.
```
code goes here
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### Built for developers
MCP integration: Standardized protocol for connecting agents to external systems and data
Pro-code: Build with Python on top of LangGraph and AutoGen. Multi-agent workflows, persistent memory, tool integrations. Fully managed auto-scaling Kubernetes infrastructure.
Complete API suite: REST APIs with OpenAPI spec, Postman collections, and interactive documentation.
Multiple SDKs: Python, Node.js, Java, PHP, and .NET with detailed documentation and code examples.
Webhook events: Real-time notifications for message delivery, user interactions, and system events. Build event-driven integrations.
[ Explore MCP servers ](https://www.infobip.com/docs/mcp)
[ See docs ](https://www.infobip.com/docs/ai-agents)
## Reach customers on every channel
Conversational AI that runs across 15+ channels, natively.
## Messaging
SMS
RCS
In-App
MMS
Voice
Email
Mobile App Messaging
Video
Live chat
## Chat Apps
WhatsApp
Viber
Telegram
LINE
Facebook Messenger
Instagram
Zalo
Apple Messages for Business
KakaoTalk
## Identity & Security
Number Verify
Number Intelligence
Authenticate
Fraud detection
## Trusted by leading brands
### Frequently asked questions
A conversational AI platform is a technology solution that enables businesses to build, deploy, and manage AI-powered conversations with customers across multiple channels. It combines natural language processing, machine learning, and integration capabilities to automate and enhance customer interactions at scale. Infobip’s platform adds composable AI tools for intent routing, knowledge retrieval, and enterprise-grade security.
Infobip’s LLM Library is model-agnostic, supporting a wide range of large language models including OpenAI GPT, Llama, Gemini, and more. You can deploy models in the cloud or on-premises, and choose the right model for each task without vendor lock-in.
The Knowledge Agent uses retrieval-augmented generation (RAG) to return precise, documentation-grounded answers. Agentic Chunker automates document preparation, boosting vector search recall from 70% to 95%. AI Insights provide visibility into knowledge base gaps, prompt effectiveness, and anomalies for continuous optimization.
Agentic Chunker is an automated document intelligence tool that prepares large volumes of documents for AI retrieval. It performs precise, non-destructive chunking that preserves original documents while dramatically improving search accuracy. When paired with the cross-encoder, it boosts retrieval recall from 70% to 95%.
AI Guardrails provide granular control over AI model behavior. You can define specific boundaries, filter harmful inputs and outputs, and enforce compliance policies. Every AI output is validated against your business rules before reaching customers, ensuring safe, accurate, and predictable responses.
Yes. The platform supports no-code, low-code, and pro-code approaches. Use the drag-and-drop builder for visual flow design, or go deeper with Python SDKs, RESTful APIs, and MCP integration for advanced multi-agent workflows.
## Ready to run conversational AI at scale?
AgentOS delivers it.
[ Contact us ](/contact)