Title: Chatbot Builder Platform: AI Chatbot Builder Service
URL: https://www.infobip.com/agentos/chatbot-building-platform
# Build AI chatbots that know each customer before they type a word
Your customers get a first message from a chatbot that already knows them. Your team gets one dashboard for all 10 channels, with automatic escalation to AI or human agents when the conversation demands it. Start building AI chatbot flows with AgentOS.
[ Book a demo ](/contact)
[ Explore features ](#features)
## The only enterprise chatbot builder with a native CDP, not a connector
Infobip's AI chatbot builder comes integrated within AgentOS. It's a single, agentic platform that knows your customers, helps you reach them on any channel, and hands off intelligently when the conversation demands it. All natively.
### 60% cost reduction. 24/7 coverage. No new headcount.
Automate lead qualification, call deflection, and tier-1 support. 24/7 across every time zone, without growing headcount.
### Full context. Every customer. Every conversation.
Most chatbot platforms start conversations blind. AgentOS starts them with context from our native customer data platform.
### One builder. 10 native channels. Not API wrappers.
Configure your chatbot logic once and deploy it across every channel. Natively, not via third-party plugins.
### From chatbot to AI agent in one platform.
With AgentOS, you don't have to choose between AI chatbots or AI agents. Both live in the same platform.
### Launch in minutes, customize forever.
Marketers deploy chatbots using no-code tools. Developers get full API access to build advanced integrations.
### Carrier-grade infrastructure, globally.
800+ direct operator connections in 190+ countries. The same carrier-grade reliability behind Infobip's CPaaS powers every chatbot interaction.
Our work with Infobip is empowering us to communicate and interact with fans in a modern, personalized way that provides them with a better experience. Through Infobip’s technology, our fans can engage with their favorite team no matter where they are located.
Mark Morell
Director of Marketing, TGR Haas F1 Team
USE CASES
## Intelligent automation that engages and converts
You define the flow. AI chatbots handle the work.
### Automate support, reduce costs
Deploy AI chatbots that handle routine inquiries 24/7, like password resets, order status, FAQs, troubleshooting—while escalating complex issues to human agents with complete context.
[ Read Farm Superstores story ](/customer/farm-superstores)
### Qualify leads automatically
AI chatbots engage website visitors instantly, qualify leads through intelligent conversations, answer product questions, schedule demos, and route hot prospects to sales reps with complete context.
[ Read ibancar story ](/customer/ibancar)
### Run interactive marketing campaigns
Deploy conversational marketing campaigns across different channels. AI chatbots suggest personalized promotions, deliver interactive game experiences, recover abandoned carts, collect feedback, and nurture customer relationships.
[ Read Haas F1 story ](/customer/haas-f1)
FEATURES
## Unified customer context in every conversation
### GenAI with intent detection, smart routing, and complete conversation memory
Native GenAI platform with flexible model selection and RAG enables custom prompts for any use case. Advanced intent engine detects customer intent and routes conversations automatically, supporting both traditional ML training and instant GenAI setup. Maintains full conversation context across every interaction, ensuring continuity and personalization.
### Intelligent escalation from chatbots to AI agents
Start with chatbots for predictable workflows, escalate to AI agents for complex reasoning. Simple queries follow rule-based flows; nuanced questions route to GenAI-powered agents with multi-turn problem-solving, balancing efficiency with intelligence.
### Let agents step in or let automation route
AI chatbots handle routine queries automatically, escalating to human agents when conversations require expertise, with full context preserved. Agents can also monitor and take over AI conversation proactively.
### Unified customer context across the platform
Native CDP integration provides unified customer profiles, preferences, behaviors, and interaction history. Complete context available across all channels, with intelligent routing and dynamic segmentation. Deliver personalized responses, intelligent routing, dynamic segmentation, and experiences that feel individually tailored.
## Deployment across channels, languages, and markets
### Multiple chatbots, omnichannel deployment
Create specialized AI chatbots for sales, support, or any use case, then deploy and replicate them across all customer channels. No rebuilding required.
### Scale globally without rebuilding
Launch and manage a single chatbot across multiple senders - add or remove channels on the fly, test variations, and scale to new markets without creating duplicates. Perfect for multi-brand organizations or regional deployments.
### Scale support across markets effortlessly
Deploy multilingual AI chatbots that automatically communicate in your customers' preferred language, no separate workflows needed.
### Native channel capabilities for natural conversations
Share images, videos, PDFs, and rich media using channel-native capabilities, create quick reply options for faster responses, and display typing indicators on WhatsApp. Make conversations feel natural, efficient, and human-like.
### Natural voice conversations on WhatsApp
AI chatbots listen to customer voice messages and respond with voice or text, mimicking human conversation for hands-free, natural interactions that feel personal and effortless.
## Visual no-code builder, code editor, integrations, and testing
### Drag, drop, deploy
Design, test, and deploy rule-based or AI chatbots without writing code. Drag-and-drop interface with customizable templates, pre-built components, and visual flow editor gets you live in minutes.
### Low-code simplicity with full coding flexibility
Use the built-in coding element for common tasks, or write custom JavaScript for advanced data processing, formatting, and context handling, right inside your chatbot flow. Balance speed with complete control.
### Connect to any system via APIs and webhooks
Call external APIs directly from chatbots for real-time data lookups, validation, and actions while webhooks receive callbacks from external systems for confirmations and triggers, enabling complex workflows like authentication, payment processing, order updates, and dynamic data synchronization.
### Build once, reuse everywhere
Create modular components for specific tasks and use them across multiple chatbots and AI agents. Update once, apply everywhere, and maintain consistency effortlessly.
### Test in real-time, deploy with certainty
Our real-time simulator lets you test chatbots on your device while visualizing the conversation flow simultaneously. Catch errors and optimize experiences before customers ever see them.
## Actionable insights to optimize chatbot performance
Monitor key metrics in real-time, analyze trends through detailed reports, and build custom dashboards that track what matters to your business. See how chatbots perform within journeys and turn data into actionable improvements. All from one central hub.
[ Explore Insights & analytics ](/agentos/insights-analytics)
*Interface shown is a simplified version for demonstration purposes.
INDUSTRIES
## Applicable across industries
### Retail and eCommerce
Automate order tracking, product discovery, returns, promotional campaigns, and lead qualification across every messaging channel.
Nissan Saudi Arabia drove 80% session engagement and 84% first-time participation.
[ Explore AI for retail ](https://www.infobip.com/agentos/conversational-ai-retail)
[ Explore AI for eCommerce ](https://www.infobip.com/agentos/conversational-ai-ecommerce)
### Financial services and insurance
Handle account inquiries, fraud alerts, loan applications, and policy renewals with AI chatbots that meet strict compliance requirements. Built-in GDPR compliance and data residency options address regulatory needs across banking, insurance, and fintech.
LAQO resolves 30% of queries via AI chatbot, with 90% resolved within 3–5 interactions.
[ Explore AI for banking ](https://www.infobip.com/agentos/conversational-ai-banking)
### Telecoms and utilities
Automate SIM activation, plan upgrades, outage notifications, and billing queries. Chatbots handle high-volume, repetitive interactions while agents focus on complex issues.
57% of Hrvatski Telekom's customers who received automated messages paid their bills within five days.
[ Explore AI for telcos ](https://www.infobip.com/agentos/conversational-ai-telecom)
## Connect with the tools you already use
Native integrations with Salesforce, Oracle Responsys, Shopify, and 100+ tools. Use our AI chatbots to enhance customer experience without switching platforms.
[ Explore all chatbot integrations ](https://partners.infobip.com/exchange?exchange-category=chatbot)
DEVELOPERS
## Flexible chatbot APIs, MCP servers, and more
Developers can write custom code for full control. Technical teams can configure and extend with integrations. Business users can build visually without code. One builder, every skill level, full chatbot capabilities.
```
code goes here
```
### Built for builders
MCP integration: Standardized protocol for connecting agents to external systems and data
Pro-code: Build with Python on top of LangGraph and AutoGen. Multi-agent workflows, persistent memory, tool integrations. Fully managed auto-scaling Kubernetes infrastructure.
Complete API suite: REST APIs with OpenAPI spec, Postman collections, and interactive documentation.
Multiple SDKs: Python, Node.js, Java, PHP, and .NET with detailed documentation and code examples.
Webhook events: Real-time notifications for message delivery, user interactions, and system events. Build event-driven integrations.
[ Explore MCP servers ](https://www.infobip.com/docs/mcp)
[ See docs ](https://www.infobip.com/docs/ai-agents)
## How our customers use chatbots
Top brands use our AI chatbots to drive conversions and enhance their customer service. See how they did it.
## Your entire CX in one platform
Customer data, AI agents, chatbots, and journey orchestration all share the same infrastructure within AgentOS, so your support, marketing and sales teams operate with the same context.
### Journeys
Design omnichannel journeys with real-time customer attributes, predictive scores, and behavioral triggers. No data silos.
[ Explore Journey orchestration ](/agentos/journey-orchestration)
### AI agents
Add AI agents to chatbots that complete complex tasks autonomously. Agents analyze customer context, reason through problems, and act without requiring human input.
[ Explore AI agents ](/agentos/ai-agents)
### Cloud contact center
Route customers to human agents
directly within chatbot flows when
needed without breaking the flow.
[ Explore Cloud contact center ](/agentos/cloud-contact-center-platform)
### Conversational CDP
Build AI chatbots using unified customer profiles, behavioral data, and real-time signals.
[ Explore Customer data platform ](/agentos/customer-data-platform)
## FAQ
A chatbot builder is a platform that lets businesses create, configure, and deploy AI-powered chatbots without building them from scratch. Modern chatbot builders like the one integrated within Infobip's AgentOS offer visual drag-and-drop editors, AI-powered intent recognition, and omnichannel deployment, allowing teams to automate customer conversations across WhatsApp, SMS, RCS, web chat, and more from a single interface.
For enterprises, the best chatbot builder should combine GenAI capabilities, omnichannel deployment, personalization, integrations, enterprise-grade security, and automatic escalation to AI agents and human agents. Infobip's AI chatbot builder - part of AgentOS - is purpose-built for large organizations. It boasts 99.95% uptime, 800+ carrier connections, 130+ language support, natively supported 10+ channels and integration with journey orchestration, contact center, and CDP. Infobip is recognized by Gartner, IDC, and Juniper Research as a CPaaS leader.
Infobip's AgentOS includes a no-code visual chatbot builder with drag-and-drop flow editing, customizable templates, and pre-built components. You can create both rule-based and AI-powered chatbots by designing conversation paths visually. Start from a template to go live in minutes, then use the real-time simulator to test before deployment.
Infobip's chatbot builder supports 10 channels natively: WhatsApp, SMS, RCS, Apple Messages for Business, Viber, Facebook Messenger, Instagram, Telegram, LINE, and Live Chat. Build once, deploy everywhere - the same conversation logic adapts to each channel's native features.
A chatbot follows predefined rules and conversation flows to handle structured, predictable tasks like FAQs, order tracking, and appointment booking. An AI agent uses GenAI and multi-turn reasoning to handle complex, unstructured problems autonomously. AgentOS supports both, and uniquely offers automatic escalation from chatbot to AI agent within the same platform when a conversation exceeds chatbot capabilities. Read more about AI agents here.
Yes. The chatbot builder within AgentOS provides a three-tier escalation path: chatbot to AI agent to human agent. When a conversation requires human judgment, the agent receives the full chat transcript, customer profile, and session context. Human agents can also monitor AI conversations proactively and intervene at any point.
Yes. Infobip's platform meets enterprise security requirements with GDPR compliance, SOC 2 Type II certification, ISO 27001 certification, AES-256 encryption, and data residency options across global data centers. Infobip owns its security infrastructure, not relying on third-party providers.
The chatbot builder module is included within the flat platform fee for using AgentOS. The total cost is based on your specific requirements, like channels, volume, modules, and support level. If you need a tailored quote that matches your enterprise needs, feel free to contact our team.
## Ready to build AI chatbots that actually scale?
AgentOS brings your chatbot builder, AI agents, CDP, contact center, and analytics into one platform. No integrations to maintain. No data silos to bridge.
[ Book a demo ](/contact)