Title: AI Agent URL: https://www.infobip.com/agentos/ai-agents # Build AI agents that do the work, not just the talking Autonomous agents that understand your customers, take action, and collaborate with your team. Powered by your knowledge, connected to your systems, backed by enterprise-grade security.  [ Contact us ](/contact) [ Explore features ](#ai-agents-studio) ## Scale without adding the headcount Handle 10x the conversations without growing your team. AI takes the volume. Humans keep the relationships. ## Stay on brand,
no matter what Real conversations don’t follow scripts. AI agents adapt in real time. On brand, 24/7, in any language, even in edge cases. ## Give AI real
authority to act Trained on your knowledge. Integrated with your systems. AI agents get things done, not just answer questions. ## Delegate work, keep full control Every conversation logged. Every decision traceable. Real guardrails. Enterprise-grade security built-in. AI at work. You in control. ## Work AI agents can execute for you You define the outcome. The agent delivers. ### AI agents in customer support Deploy AI agents that handle FAQs, order tracking, account updates, and troubleshooting autonomously across all channels. Agents access your CRM and execute tasks like processing refunds, escalating only complex issues while handling 90% of inquiries instantly. [ See example ](https://www.infobip.com/customer/laqo) ### AI agents in sales qualification AI agents engage prospects conversationally or through gamification, asking qualifying questions and determining fit based on your criteria. Agents schedule demos, provide product info, calculate quotes, and update your CRM, routing qualified leads to sales with complete context while nurturing others automatically. [ See example ](https://www.infobip.com/customer/nissan-saudi-arabia) ### AI agents supporting your team Deploy AI agents as internal copilots that help employees find information, complete workflows, and get answers without waiting for other teams. Agents access internal knowledge bases, process requests, and summarize data, reducing resolution times while improving employee productivity. [ See example ](https://www.infobip.com/customer/infobip-conversations) AI AGENTS STUDIO ## Easy to build. Hard to break. ### Build agents without code Drag, drop, configure. Design conversation flows, set business rules, connect to your systems - all with an intuitive visual interface. ### Start from pre-built agents Skip the blank canvas with proven agent setups for support, sales, and internal workflows. Customize the flows, connect your systems, go live faster. ### Describe it, AI builds it Explain what you need in plain language. AI creates the workflows, logic, and configuration automatically. You focus on the what, AI handles the how. ### Test before you launch Put agents through their paces before customers do. Simulate conversations, validate responses, catch issues early. Launch knowing it works, not hoping it does. ### Always have an undo button Every change to your agent is tracked and reversible. Test new ideas, try different approaches, push boundaries. If something doesn't work, roll back instantly. OMNICHANNEL DELIVERY ## Channels change. The conversation continues. ### All channels included WhatsApp, SMS, Viber, RCS, web chat, email, and more, all natively supported. One agent, every channel. No third-party integrations required. ### Voice, done naturally Instant responses, human-like intonation. Customers can interrupt, ask follow-ups, or change topics. AI keeps the conversation flowing, like calling a real person. ### Pick up where you left off Customer history, preferences, and conversation context carry across every channel. Start on chat, switch to voice, jump to email: customers never repeat themselves. Seamless experiences, every time. ### Every language, every dialect Communicate with your customers in their language, the way they actually speak it. Regional dialects, local expressions, or cultural context, all adapted automatically. One agent that feels native everywhere. MEMORY & PERSONALIZATION ## Personalize every interaction with complete customer context CDP Integration ### Customer intelligence at work Real-time access to customer profiles, purchase history, preferences, and behavior from your CDP. AI that knows your customer as well as you do. Conversation memory ### Resume, don't restart Past conversations are stored across every channel. Chat, voice, email, AI remembers it all. Customers continue where they left off, days or months later. Personalized responses ### Custom for each customer Personalize every response using customer data, purchase history, and behavior. Tailor offers, support levels, and messaging automatically, making every interaction fair and consistent for everyone. HUMAN-AI COLLABORATION ## Humans in control, AI at work ### AI assisted, human led AI takes care of the basics. Humans step in when needed. If things get complex, AI passes the conversation to a live agent with full context. Humans can monitor AI in real-time or step in instantly. Every interaction becomes training data, making AI smarter over time. ORCHESTRATION ## AI coordinates. Agents collaborate. Workflows flow. Conditional routing ### Right question, right agent Route conversations based on intent, topic, language, and urgency. Billing questions go to finance. Product issues go to support. Complex cases escalate automatically. Agent-to-agent communication ### Coordinate specialized agents Deploy multiple AI agents that communicate and collaborate to tackle complex, multi-faceted problems. Specialized agents work together on multi-step workflows through intelligent orchestration, each handling what it does best. Multi-step workflows ### End-to-end execution Chain actions across systems in automated workflows. Check inventory, verify the order, process payment, send confirmation, all executed automatically. AI handles multi-step processes from start to finish. INTEGRATIONS & TOOLS ## Integrate with any system, any framework, any tool ### Full context from your systems Pull data from your CRMs, databases, APIs, and business tools directly into conversations through Model Context Protocol. AI agents access customer records, order history, inventory levels, whatever they need to respond accurately. ### Connect what you already use Native integrations with Salesforce, HubSpot, Zendesk, Shopify, or custom systems. Works with your stack, not against it. ### Extend agents with your own tools Build and register custom tools that agents can use when interacting with proprietary systems, internal databases, and specialized business logic unique to your operations. You maintain full control over what AI can access and how it's used. ### Combine chatbots with AI agents Deploy AI agents within chatbot flows for complex scenarios. Or have agents use your chatbot components: knowledge bases, structured responses, proven flows. Mix and match based on what each conversation needs. ### Answers from your content Connect your docs, policies, product guides, and FAQs. AI pulls accurate answers directly from your knowledge base, always up to date. TRUST & VISIBILITY ## See everything, control everything ### Set boundaries, not suggestions Control AI behavior with pre-configured guardrails that prevent off-brand responses, policy violations, or unauthorized actions. You set the boundaries. AI operates autonomously within them, with full accountability. ### Filter what goes in and out Block inappropriate inputs and off-brand outputs before they reach customers. Real-time content filtering catches policy violations, harmful content, and brand inconsistencies automatically. ### See what AI does and why Full visibility into agent reasoning and actions. See what data was considered, what decisions were made, what actions were taken, and why. Perfect for compliance audits, debugging issues, and improving performance. ### Track what drives results Track resolution rates, response accuracy, task completion, and efficiency metrics in pre-built dashboards. Identify patterns, spot issues before they scale, and continuously improve agent performance. ### Choose security without shortcuts API authentication, rate limiting, role-based access control, and data isolation. Security and compliance built-in, not bolted on later. *The interface shown is a simplified version for demonstration purposes. FLEXIBLE BY DESIGN ## No-code, low-code or pro-code Build your way. Developers can write custom code for full control. Technical teams can configure and extend with integrations. Business users can build visually without code. All three deliver the same agent capabilities. ``` code goes here ``` ### Built for developers  MCP integration:  Standardized protocol for connecting agents to external systems and data Pro-code: Build with Python on top of LangGraph and AutoGen. Multi-agent workflows, persistent memory, tool integrations. Fully managed auto-scaling Kubernetes infrastructure. Complete API suite: REST APIs with OpenAPI spec, Postman collections, and interactive documentation. Multiple SDKs: Python, Node.js, Java, PHP, and .NET with detailed documentation and code examples. Webhook events: Real-time notifications for message delivery, user interactions, and system events. Build event-driven integrations. [ MCP servers ](https://www.infobip.com/docs/mcp) [ Documentation ](https://www.infobip.com/docs/ai-agents) ## Integration ready ### Enterprise Adobe, Microsoft, Shopify, VTEX, HubSpot, Oracle, WooCommerce, Salesforce, BigCommerce ### Development LangGraph integration (20+ million developers), MCP (Model Context Protocol) layer ### CRM & 3rd party Native integrations for data unification ## Transform every customer interaction into intelligence AgentOS delivers it. [ Contact us ](/contact)