Title: AgentOS - One Platform for Agentic Customer Experiences URL: https://www.infobip.com/agentos Infobip AgentOS # One operating system for agentic customer experiences Transform customer engagement with AI agents that think, adapt, and orchestrate connected journeys across every channel in real time. [ Contact us ](/contact) ## Agentic AI behind every conversation ### Build autonomous AI agents ### Build and deploy autonomous AI agents with MCP ### AI agents that qualify and convert autonomously ### AI agents that resolve queries without human intervention ### Autonomous agents that run your workflows independently ### Autonomous AI agents driving business outcomes at scale ### AI agents that run campaigns autonomously AI that acts independently, handling complete workflows from start to finish without human intervention. ### Unify all customer data ### Unify customer data through APIs and webhooks  ### Every prospect, one complete profile ### Complete customer context in every support interaction ### Unified data across every system and workflow ### One source of customer truth across the enterprise ### Unified customer profiles powering every campaign Unified profiles with conversation history, sentiment, and behavior across every channel. ### Set up once,run everywhere ### Configure once. APIs handle the rest ### One setup. Every customer touchpoint covered ### Configure support flows once and run them everywhere ### One configuration with every workflow automated ### Strategic setup today with enterprise automation tomorrow ### Set up once and run campaigns across every channel Create AI agents once, activate across WhatsApp, SMS, voice, email, and 15+ channels from one platform. ### Scale with enterprise confidence ### Enterprise APIs built for any scale ### Grow revenue without growing complexity ### Handle any volume without adding headcount ### Scale operations without scaling overhead ### Enterprise-grade confidence at any scale ### Scale campaigns with enterprise-grade reliability Carrier-grade reliability with 99.95% uptime, enterprise security, and compliance built-in from day one. FROM SCATTERED TO SEAMLESS ## Customer journeysthat finally come together ## Orchestrate journeys with APIs,webhooks, and code ## Journeys that turnprospects into customers ## Support journeys thatnever drop context ## End-to-end workflowsthat actually run end-to-end ## Customer journeysthat drive strategic outcomes ## Campaign journeysthat convert, from first touch to last Deploy intelligent agents that orchestrate seamless, contextual engagement across marketing, sales, and support. One platform, every use case. ### AI orchestration in marketing & engagement Orchestrate personalized conversations across every channel. Deliver the right message based on customer behavior and preferences. ### AI orchestration in sales automation Qualify leads, nurture prospects, and schedule meetings on autopilot. AI fills your pipeline, your reps focus on closing deals. ### AI orchestration in customer support Resolve routine issues instantly, 24/7. Escalate complex cases to human agents with full context. AgentOS ## Agentic-first, enterprise-ready AI infrastructure Explore Stack ## Designed for simplicity, built for scale Journey orchestration ### Connected journeys, end to end Customers engage across channels, departments, and touchpoints. With AgentOS, you connect them all. AI agents share context automatically, coordinate handoffs seamlessly, and execute multi-step workflows. Every interaction becomes part of one intelligent journey. [ Explore Journeys ](/agentos/journey-orchestration) AI CHATBOTS ### Conversational AI, built to scale Deploy AI-powered chatbots across every channel that answer FAQs, route conversations, collect information, and qualify leads automatically. With integration to your systems, they personalize responses based on customer data, delivering 24/7 availability, instant responses, and scale to any volume. [ Explore AI chatbot builder ](/agentos/chatbot-building-platform) AI AGENTS STUDIO ### Autonomous agents in action Build intelligent agents in our intuitive studio that handle complex workflows independently. Connect them to unlimited data sources and integrate with any system. As they work, they continuously learn from every interaction and adapt their strategies to achieve business goals, all while you maintain complete control and visibility. [ Explore AI agents ](/agentos/ai-agents) HUMAN STUDIO ### AI-enhanced, human-led conversations In our Human Studio, AI-to-human handovers happen with complete context. Live agents receive customer history, smart response suggestions, and next-best-action recommendations the moment they take over. Your team focuses on complex issues, AI handles the rest. [ Explore Cloud contact center ](/agentos/cloud-contact-center-platform) Conversational CDP ### Unified customer profiles with conversation insights Unify every customer interaction into a single, real-time profile enriched with conversational insights and CPaaS communication signals. Our CDP layer automatically collects, merges, and deduplicates data from all sources while capturing messaging behavior, engagement patterns, sentiment, delivery intelligence, and carrier signals, powering AI predictions and hyperpersonalization that drive results. [ Explore Conversational CDP ](/agentos/customer-data-platform) Unified Insights & Analytics ### Insights that move decisions Track everything that matters across conversations, journeys, and team performance. Our Insights & Analytics layer shows sentiment and intent trends, conversion funnel metrics, agent productivity, and channel ROI. See where customers drop off, what messaging works, and which agents need support. Let data drive the decisions. [ Explore Insights & analytics ](/agentos/insights-analytics) conversational Ai tools ### Control layer behind every AI interaction Our AI infrastructure layer orchestrates intent detection, business logic, and model routing across cloud and on-premises deployments. Supports multiple LLM providers, grounds responses in your knowledge base, enforces guardrails automatically, and maintains complete audit trails. [ Explore Conversational AI tools ](/agentos/conversational-ai-platform) ## Orchestrate all channels andchat apps ## API access acrossevery channel and chat app ## Reach prospects onevery channel they use ## Every customer query,handled from one place  ## All channels unifiedunder one operational layer  ## Omnichannel orchestration,one strategic platform  ## Run campaigns acrossevery channel from one platform ### Messaging SMS RCS In-app MMS Voice Email Mobile app messaging Video Live chat ### Chat apps WhatsApp Viber Telegram LINE Facebook Messenger Instagram Zalo Apple Messages for Business KakaoTalk ### Identity & security Number Verify Number Intelligence Authenticate Fraud detection *Interface shown is a simplified version for demonstration purposes. FLEXIBLE BY DESIGN ## No-code, low-code or pro-code ## Full API access, code exactly how you want ## Deployed in minutes, no dev team required ## Support teams build their own flows, no coding needed ## Every team builds at their own technical level ## Your whole organisation can build, without waiting on IT ## Marketers build their own campaigns, no dev dependency Design and deploy complex customer engagement flows using our drag-and-drop builder, low-code or pro-code. Integrate with popular tools, manage complex logic, and launch quickly. Orchestrate conversational journeys with AI agents at scale, with or without code, your way. ``` code goes here ``` ### Built for developers MCP integration: Standardized protocol for connecting agents to external systems and data Pro-code: Build with Python on top of LangGraph and AutoGen. Multi-agent workflows, persistent memory, tool integrations. Fully managed auto-scaling Kubernetes infrastructure. Complete API suite: REST APIs with OpenAPI spec, Postman collections, and interactive documentation. Multiple SDKs: Python, Node.js, Java, PHP, and .NET with detailed documentation and code examples. Webhook events: Real-time notifications for message delivery, user interactions, and system events. Build event-driven integrations. [ MCP servers ](/docs/mcp) ## Integration ready ### Enterprise Adobe, Microsoft, Shopify, VTEX, HubSpot, Oracle, WooCommerce, Salesforce, BigCommerce ### Development LangGraph integration (20+ million developers), MCP (Model Context Protocol) layer ### CRM & 3rd party Native integrations for data unification ## Security at the core of every interaction ## Enterprise-grade security built into every API ## Compliance built in, every enterprise deal de-risked ## Every customer interaction handled securely ## 99.95% uptime, SLAs that back every interaction ## Enterprise trust, regulatory compliance, zero compromise ## Customer data protected, every campaign compliant From differential privacy to anti-abuse frameworks, AgentOS is engineered to protect customer data and meet global compliance standards. Differential privacy ### Separate insights from identity Advanced differential privacy ensures STO and channel recommendations remain accurate while safeguarding user data through bucketing and noise addition. Data protection ### Enterprise-grade data security Operate with confidence. SOC2, ISO27001, GDPR compliance, and AES-256 encryption built in. Alternative data sharing ### Secure data collaboration Share non-aggregated data safely through a dedicated clean room where Infobip acts as a trusted processor. Trust & safety ### Built-in compliance & anti-abuse Safeguard your brand with embedded anti-spam systems, proactive monitoring, and global regulatory compliance. ## FAQ about AgentOS AgentOS is Infobip's agentic CX platform for building, deploying, and managing AI agents that handle customer conversations across every channel. It includes tools for creating agents (visually or with code), deploying them across chat, voice, email, and 15+ channels, and managing them at scale with built-in analytics, security, and compliance. AgentOS brings together what were previously separate Infobip SaaS platforms — Moments, People, Answers, and Conversations — into a single, unified platform. The previous product names were fully deprecated in March 2026, and now exist as integrated modules within AgentOS. AI bots handle conversational interactions, answering questions and routing conversations. AI agents go further by taking autonomous actions, executing multi-step workflows, and integrating with your systems to complete tasks end-to-end. Both can be built and deployed through AgentOS. No. AgentOS offers three approaches: visual builder for no-code creation, configurable templates for technical teams, and full code access for developers. All three deliver the same agent capabilities, so you can choose based on your skills and preferences. AgentOS includes enterprise-grade security from day one: SSO and API authentication, role-based access control, data isolation, and complete audit trails. We're SOC 2 Type II compliant and GDPR ready. You can deploy in cloud or on-premises based on your requirements, and you maintain full control over what AI can access. Yes. Build your agent once and deploy it across WhatsApp, SMS, voice, email, chat, and 15+ other channels instantly. Agents maintain context when customers switch channels, so conversations flow seamlessly without customers repeating themselves. AgentOS includes seamless AI-to-human handoffs through our Human Studio. When agents detect complexity or customer requests, they transfer to human agents instantly with complete conversation history, customer context, and AI recommendations. Humans can hand back to AI when appropriate, maintaining continuity. Agents can connect to your CRM, databases, ERPs, knowledge bases, and business tools through pre-built integrations (Salesforce, HubSpot, Zendesk, Shopify, etc.) or via Model Context Protocol for custom connections. You can also build custom tools that agents call to interact with proprietary systems and internal APIs. You can deploy agents in hours using pre-built templates, or build from scratch with our visual builder or code. Once deployed, AgentOS scales automatically on enterprise infrastructure with 99.95% uptime guarantee, handling everything from a single conversation to millions. AgentOS includes built-in guardrails you define: approved messaging, data privacy limits, action permissions, and escalation triggers. Input and output filtering catches inappropriate content, policy violations, and sensitive data leaks before they reach customers. You maintain complete control over what agents can say and do, with full audit trails for every decision and action. ## Transform every customer interaction into intelligence AgentOS delivers it. [ Contact us ](/contact)